Manager Operations

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Operations Manager (Hybrid)

Full time, Düsseldorf, Germany

In this role, you are responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management for a team of Travel Consultants.

As an Operations Manager, you will

• Review operations performance reports and provide direction to improve the performance of the operations against goals
• Serve as the primary liaison between the Account Manager and the operational staff
• Assist team efforts to move market share to BCD Travel preferred suppliers
• Provide team feedback, coaching and development through regular meetings, annual performance reviews and coaching
• Oversee and assist the team members in balancing priorities and managing their workload
• Hire new employees
  
  

About You

• Extensive experience in the corporate travel management industry
• Amadeus GDS skills required
• Prior budget and cost management experience
• Impeccable customer service and interpersonal skills
• Strong verbal and written communication skills in English and German
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.