STARS Medical Assistant

Become a part of our caring community and help us put health first

The Virtual Care Medical Assistant will serve as the bridge-builder between the patient and the Virtual Primary Care Physician and will be the first point of contact for patient care. Responsible for administrative duties in addition to patient care. Acts as the patient’s primary point of contact to navigate their healthcare journey, responding to questions, appropriately and expeditiously escalating clinical concerns, and ensuring patients and families feel supported by and connected to the care team at all times. The Virtual Care Medical Assistant performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Virtual Care Medical Assistant builds relationships with patients and their families and welcomes them into the Virtual First Program by facilitating a nimble onboarding process that includes patient-centered goal solicitation, initial biopsychosocial assessment, and rapid delivery on patient requests. Performs clinical duties including completion of clinical chart reviews, discussing symptoms and gathering and inputting information into the electronic medical records system, identifies key clinical information in past medical records, specialist and diagnostic reports, and documents patient information and vitals in the electronic medical record (EMR). Collaborates closely with Virtual Physician and care support team. Delivers patient care dependent on what active certification allows. Decisions typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

Use your skills to make an impact

• Bilingual in English and Spanish
• Successful completion of MA school/training program or a Certified/Registered Medical Assistant or 5+ years of experience and approval from Provider
• 2 years or more of Medical Assistant experience with direct patient care
• Experience in a fast-paced/high-volume environment
• A unique combination of skills including empathy, listening, customer service, critical thinking, tech savviness, problem solving and strong verbal and written communication skills
• Strong technology proficiency, including email, video conferencing technology, and mobile apps
• Experience with electronic medical records
• Must be a team player with excellent communication skills
• Experience with MS Outlook
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  
  

Preferred Qualifications

• Experience with HEDIS/Stars knowledge preferred
• Ability to utilize behavior change techniques, including motivational interviewing, to help patients identify, understand, and follow through on targeted goals
• Experience working in a value-based care setting
• Current CPR certification
  
  

Additional Information

Working Hours: Monday – Friday 8:00 AM to 5:00 PM EST

Alert

Humana values personal identify protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

WAH Statement

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
  
  

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.