Fraud Operations Specialist

About Us

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

By joining Félix, you will be part of the most innovative company in the cross-border payment industry. We recently received investment from top VCs from Silicon Valley, Europe, and Latam, as well as we won Blockchain and AI innovation and application awards at the Wharton Business School. In 2024, Félix was selected as “Endeavour Entrepreneur” by its global network and was a recipient of the CrossTech Fintech Startups Award. You will be joining the journey to build a financial platform and become a companion to the Latino community in the United States!

We're obsessed with our customers, and we're building a product that truly empowers them. We are a team of extremely talented high performers, loyal to each other, and committed to providing a magical experience to all our users. We're all owners, driven by a shared vision to create sustainable value. We move with urgency and focus, always striving for excellence and exceeding expectations.

About The Role

As a member of our team, you will have the unique opportunity to make your mark on the core of our fraud operations by driving critical processes that safeguard our platform and its users. In this role, you will work at the intersection of data analysis, risk management, and operational excellence to detect, investigate, and mitigate fraudulent activities. Your insights and strategic actions will directly influence our ability to prevent fraud, enhance user trust, and streamline our fraud prevention tools. This position offers the chance to collaborate cross-functionally, innovate within evolving challenges, and make a lasting impact on the security of our growing platform.

To be successful in this role, you must be dynamic, autonomous, collaborative, and inquisitive as we refine fraud detection strategies, enhance existing processes, and build out our fraud operations framework to protect millions of users like never before. You will play a key role in shaping and evolving our fraud prevention platform, ensuring we stay ahead of emerging threats while fostering a secure and trusted experience for all.

Responsibilities

• Conduct thorough fraud investigations: Lead in-depth investigations into suspicious transactions and activities, identifying potential fraud patterns and ensuring swift resolution to minimize financial losses.
• Provide client support: Serve as a point of contact for internal teams and external clients, addressing inquiries related to fraud concerns, educating on best practices, and assisting with case escalations when necessary.
• Collaborate with cross-functional teams: Work closely with customer support, risk, and compliance teams to provide timely resolutions to fraud-related incidents and ensure alignment on fraud prevention initiatives.
• Support operational improvements: Assist in developing and refining fraud detection workflows, processes, and operational procedures to increase efficiency and response times.
• Participate in ad hoc team projects: Support special projects and initiatives, such as process optimizations, tool enhancements, and fraud prevention campaigns, to continuously strengthen the team’s operational capacity.
  
  

Requirements

• Education: Recent graduate from any Business Major
• Fluent in English (oral & written)
• Have basic knowledge or experience of the remittance industry and customer support roles
• Experience in Fraud ops activities
• Experience with G Suite products
• Open to working on weekends
• Good communication skills
• Friendly and outgoing personality
• Willingness to learn and adapt to various schedules
• Able to adapt to a fast-paced environment
• Open to working on several weekends
  
  

What We Offer

• Competitive salary
• IMSS
• Infonavit
• PTO
• Year-end bonus (aguinaldo)
• Home office allowance
• Food vouchers
• Health insurance
• Remote work environment
• Empowering opportunities for growth in a dynamic entrepreneurial environment
  
  

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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