Offer summary

Qualifications:

Bachelor’s degree from a recognized university, 1-3 years of project management experience in customized solutions or system integration, Strong communication and stakeholder management skills, Proficiency in software tools like Microsoft Office, JIRA, and Google Gsuite..

Key responsabilities:

Lead the entire lifecycle of system implementation projects using both waterfall and agile methods

Serve as the main point of contact for clients, ensuring excellent customer experience

Manage day-to-day operational aspects of projects and ensure they meet KPIs

Collaborate with internal teams and stakeholders to streamline project management practices.

Job description

Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of smart mobility!

SWAT is a high-tech mobility company that focuses on dynamic, on-demand, ride-sharing technology. With our world-class routing platform, we have deployed our solutions for governments in Singapore, and Sydney, focusing on Last One Mile and Low Ridership use cases. Having deployed in 7 countries, we also look at solving multiple mobility challenges, one of which includes optimising employee transport for large corporations to bring higher convenience for their staff and reduce costs through greater efficiencies. We are reimagining how people move in the future.

As part of our expansion plans, we’re looking for a Project & Operations (Solution Delivery Executive) to join our Philippines Solution Delivery Team.. The individual’s #1 priority is to ensure smooth project and operations management of employee or public transportation solutions.

Duties

Provides leadership to the project management. Lead entire life cycle of system implementation projects in both waterfall and agile methods
Responsible for delivering excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
Capable of managing day-to-day operational aspects of an entire project lifecycle
Liaise with relevant stakeholders to provision development and deployment activities
Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
Resource management
Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
Manage key stakeholder relationships with clients, participating companies, bus operators and other partners
Continuously streamlines project management practices and improves both the efficiency of project rollout as well as the success of ongoing Business-As-Usual projects
Propose and implement new process improvements, analytics and measurable KPIs to continuously enhance SWAT’s customer service and operations
Provide first line service support for partners, passengers, drivers and operators including managing any in-app queries they might have
Create and setup service sessions on SWAT’s cool operation interface
Key focus on project related operations, training and testing related tasks as required

Other ad-hoc duties as assigned on a day to day basis

Desired Skills:

Strong communication skills; confidence to speak with clients, operators and users and explain the product
Able to build strong processes

Loves autonomy and independence – able to function in a new office with a small number of employees and self-driven to adapt to the changes of a start-up environment
Loves challenges

Team player - able to pick up the slack to ensure the smooth running of operations
Fast learner and technologically savvy, able to pick up new monitoring tools quickly
Cool-headed and patient, able to maintain professionalism during times of disputes and resolve issues calmly, even when under pressure
Passionate about customer success
Street smart and thinks fast on your feet
Able to do work during odd-hours when the need arises, to ensure operations are not disrupted during the entire day
Ability to prioritise, responsible and VERY hands on. This is relevant both on the operation side and on the customer-facing aspects.
Quickly able to judge when escalations are required, but decisive to solve most issues independently

Qualifications:

Preferred location of staff: Metro Manila, Philippines
Bachelor’s degree from a recognized university
1-3 years of project management experience delivering customised solution and/ or system integration type projects

- Must be able to travel within Philippines
- Good communication skills, and strong stakeholder management abilities. Confident to liaise with senior customer stakeholders right down to giving training to end users who might not be tech-savvy
- Training experience (desired)
- Experience or able to quickly pick up technology concepts, service customisation and handling requirements dealing with app development