Offer summary

Qualifications:

Bachelor’s Degree in Business Administration or related field, or 4 years of functional experience in lieu of a degree., Experience with current products and systems, particularly in administration and troubleshooting., Excellent verbal and written communication skills, with the ability to simplify technical concepts for diverse audiences., Strong analytical and organizational skills, with proficiency in Microsoft Excel..

Key responsabilities:

Assist in the administration, maintenance, and troubleshooting of operations applications and systems.

Produce internal and external reports, including performance metrics, and document issues for timely resolution.

Facilitate user acceptance testing and participate in the development of knowledge management tools.

Analyze data for small projects, identify requirements, and develop logical solutions to technical problems.

Job description

Assist in technical and/or specialized work in the areas of administration, maintenance, troubleshooting, monitoring, reporting, and support of operations applications and systems.

Administration and monitoring of applications, systems, hardware, and accounts within business applications

Produce internal and external facing reports, including reporting of performance metrics

Provide hands-on support to triage, troubleshoot, and escalate issues as appropriate with internal business partners and IT department

Document, track, and monitor problems to ensure a timely resolution

Facilitate user acceptance testing with end-users before deployment

Participate in the development of online knowledge management tools through effective interaction with business partners and broad understanding of policies and procedures within the division

For small project efforts, analyze data, identify informational or process requirements/needs, write user stories, identify problems, provide technical advice or consultation, and develop logical solutions to problems

Analyze, diagnose, and draw conclusions on simple technical problems

Create new and/or revised technical procedures and processes, and/or follow established procedures, service, and support standards

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field; in lieu of degree, 4 years functional experience

Experience using current products and systems preferred. This knowledge is gained through actual experience in using the system, including both manual and automated components

Excellent verbal and written communication skills, including the ability to translate technical concepts into understandable terms and ability to tailor communication to audience

Experience with Microsoft Excel

Strong analytical and organizational skills

Ability to provide after-hours production support on an as-needed basis

Ability to research processes, analyze problems, troubleshoot, and define system or procedural solutions

Excellent interpersonal skills to foster cooperation amongst business partners and coordinate internal as well as external resource/workload

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $58,656.00 - $80,253.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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