Offer summary

Qualifications:

Strong communication skills, including active listening and clear articulation., Good Hebrew skills both verbal and written., Ability to multitask, manage time, and prioritize effectively., Quick learner in a fast-changing environment..

Key responsabilities:

Act as a liaison between Gett, its drivers, clients, and passengers.

Ensure high service standards and maintain customer satisfaction by providing exceptional service.

Work in a dynamic, team-focused environment to support customer service and driver support.

Contribute to business growth and develop a reputation for service excellence.

Job description

Description

The Customer Care Specialist acts as a liaison between Gett, its drivers, clients and passengers. Customer Care is key to the delivery of our service commitments and is vital in your approach towards your duties.

You are an integral part of the customer service, drivers support service. The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.

Requirements

To be available during the following shifts from Sunday to Friday :07.00 – 15.00, 15.00 – 23.00
Ensure high service standards and maintain customer satisfaction by providing WOW service
Work in a dynamic, team-focused environment with great freedom, career development, and benefits
Strong communication skills, including active listening and clear articulation
Ability to multitask, manage time, and prioritize
Able to work individually and as a team
Must - good Hebrew skills both verbal and written
Quick-learner in a fast-changing environment

Required profile