Outbound Sales Representative (ZR_21935_JOB)

This is a remote position.

Role Name: Outbound Sales Representative

Schedule:

• Full-time (40 hours/week) Monday to Friday 8 AM to 5 PM 1 hour unpaid break
  

Client Timezone: Adelaide, Australia (UTC+9:30)

Client Overview

Join a well-established home services provider with over 15 years of success in the Adelaide market. This growing HVAC and heating systems specialist maintains strong relationships with thousands of satisfied customers while continuously expanding their service offerings. Their commitment to customer care and service excellence has positioned them as a trusted name in residential comfort solutions.

Job Description

Take ownership of an exciting customer reconnection initiative for a respected Adelaide-based home services provider. In this role, you’ll engage with an established customer base, primarily 45+ homeowners, to introduce an innovative service maintenance program. Using a consultative approach, you’ll help customers protect their valuable heating and cooling investments while building lasting relationships. This position offers the perfect blend of customer service and sales, where your success directly contributes to the company’s growth. Working with a modern tech stack including Service Titan, you’ll have the tools needed to excel in this customer-focused role.

Responsibilities

• Connect with existing customers to verify and update contact information while maintaining a friendly, professional demeanor
  
• Present innovative maintenance service packages designed to provide year-round comfort solutions
  
• Process service agreements and payments through the Service Titan platform
  
• Achieve daily outreach targets while maintaining high-quality customer interactions
  
• Document all customer interactions and maintain accurate database records
  
• Develop and maintain a calling strategy to maximize customer contact rates
  
• Present seasonal maintenance offers aligned with heating and cooling needs
  
• Participate in regular performance reviews and strategy sessions
  
• Contribute to the refinement of calling scripts and customer approach methods
  

Requirements

• Proven experience in outbound calling to Australian customers, particularly in service-related industries
  
• Excellent English communication skills with a natural ability to build rapport with mature demographics
  
• Experience with consultative selling approaches and customer service excellence
  
• Proficiency with CRM systems, with Service Titan experience being advantageous
  
• Demonstrated ability to handle payment processing and maintain data security
  
• Professional phone manner with patience and active listening skills
  
• Track record of meeting performance targets while maintaining high customer satisfaction
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job