Offer summary

Qualifications:

4+ years in HR operations or systems administration, Proficiency in HR systems administration (e.g., BambooHR, Confluence), Advanced recruitment coordination abilities, Strong organizational and prioritization skills..

Key responsabilities:

Execute recruitment operations with efficient coordination and documentation.

Administer HR systems and maintain data integrity.

Oversee onboarding and offboarding processes according to SOPs.

Implement and optimize workflow automation for operational efficiency.

Job description

Do you find satisfaction in building the behind-the-scenes processes that make great teams thrive?
If you’re driven by operational excellence and love the idea of designing systems that scale seamlessly, Tier 11 has an exciting opportunity for you. As our Talent & Operations Specialist, you'll be at the heart of our growth, creating and refining the essential HR infrastructure that supports our talented remote team. This role is perfect for someone eager to deepen their operational expertise and have a direct, measurable impact on our journey as we pioneer the future of digital marketing for purpose-driven businesses.

Key Details

This is a full-time, fully remote position working from LATAM, requiring work in a US-friendly timezone. (EDT preferred)
Tier 11 is a full-service Digital Marketing Agency – tiereleven.com.
You will initially be hired as an independent contractor.
- If you have the legal documentation to work in Colombia, you intend to transition to employee status in the future.
- Contractors residing in other LATAM countries will remain contractors.
This role will be part of the Employee Success team within Business Operations, reporting directly to the VP of Employee Success and collaborating closely with the Employee Success Generalist.

Benefits at Tier 11

Opportunities for professional growth in a rapidly scaling global agency
Influence critical operational processes impacting employee and candidate experiences.
Remote-first environment that values autonomy, accountability, and continuous improvement
Competitive compensation package reflecting your value to our organization.

To learn more about our culture and what it's like to work at Tier 11, check out these links:

Why Work for Tier 11

Joining Tier 11 is a career-defining opportunity to leverage your skills in operations and HR systems within a dynamic, growth-oriented environment. You’ll not only play a vital role in enhancing internal processes that directly empower our global teams but also develop expertise in our innovative Conversion Engine methodology. This position offers tangible career growth, valuable experience in scaling operations, and a chance to have a meaningful impact by helping purpose-driven businesses succeed.

Why This Role Exists at Tier 11

The Talent & Operations Specialist is essential for maintaining the integrity and efficiency of our HR operations. Your attention to detail ensures that recruitment, onboarding, and offboarding processes run flawlessly, allowing our teams to focus on delivering exceptional client outcomes.

What You'll Do

Execute precise recruitment operations, ensuring efficient coordination and documentation.
Administer HR systems, manage access permissions, and maintain data integrity.
Oversee comprehensive onboarding and offboarding processes according to SOPs.
Maintain accurate and compliant HR documentation, supporting SOC2 audits and internal compliance.
Implement and optimize workflow automation for maximum operational efficiency.

Who You Are

Detail-oriented, ensuring accuracy in every operational task
Process-driven, consistently executing and refining workflows.
Systems-focused, maintaining interconnected platforms effectively
Proactive in anticipating operational needs and addressing potential issues

Required Behaviors to Excel

You close every loop, ensuring nothing slips through the cracks.
You document meticulously, capturing process updates in real time.
You proactively anticipate and resolve operational challenges.

Required Skills

HR systems administration proficiency (BambooHR, Confluence, etc.)
Advanced recruitment coordination abilities
Exceptional documentation and knowledge management skills
Proficiency with workflow automation tools (Zapier, Google Sheets)
Strong organizational and prioritization skills

Required Experience

4+ years in HR operations or systems administration
Experience managing recruitment workflows
Proven ability to maintain data accuracy and compliance standards
Background supporting remote teams across multiple digital platforms

Ready to build the systems that power Tier 11’s growth? Join us as a Talent & Operations Specialist and play a critical role in helping purpose-driven businesses achieve their vision.

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