About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Technical Program Manager is a critical role within the new Go To Market (GTM) and Customer Product Adoption team, reporting directly to the Sr. Director of Customer Product Adoption. This role is responsible for overseeing the technical requirements of the Customer Product Adoption team to support bringing products or services to market. This role requires a blend of technical acumen, leadership skills, and business understanding to drive best-in-class program launches working on cross-functional teams to ensure on-time delivery of technical sales assets. The Technical Program Manager will ensure that all migration programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives.
Work Location
This position has been designated as fully remote in the U.S.
The Main Responsibilities
- Collaborate with business and technology leaders to align product migration strategies with revenue goals.
- Act as a liaison between technical and non-technical teams to drive clarity and alignment across the customer product adoption process.
- Analyzing existing GTM operations to identify technical blockers, bottlenecks and inefficiencies in adoption motions.
- Design and implement process improvements to streamline workflows and increase productivity.
- Partner with leadership and cross-functional partners to help design, shape, launch, and manage goals for Lumen’s Customer Migration Factory.
- Support customer validation, market segmentation, and competitive technical analysis to refine migration strategies.
- Interface with leadership act as a sounding board for improvements.
- Building collateral for presentations and documenting technical program guides.
- Producing accurate and timely reporting of program status throughout its life cycle.
- Analyzing product roadmaps and technical program risks.
- Facilitating meetings with stakeholders and decision makers.
- Additional duties as required of the business.
What We Look For in a Candidate
- Minimum: Bachelor’s Degree and 5+ years of related program operations management experience.
- Proven experience in telecommunications industry, with experience as program manager.
- The ideal candidate will have a deep understanding of commercial strategy, enterprise product management, product marketing, and sales enablement.
- Excellent collaboration and effective listening skills.
- Strong attention to detail and superior organizational skills.
- Proven ability to present information to various levels in organizations.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
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What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 337829
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
