Offer summary

Qualifications:

Bachelor's degree in Business, Marketing, or a related field., Strong interpersonal and communication skills to build relationships with key accounts., Experience in customer success or account management roles, preferably in a technology-driven environment., Ability to travel 3-4 days a week to meet with clients and support their needs..

Key responsabilities:

Serve as the primary contact for key account customers, ensuring a positive user experience.

Implement framework agreements with major customers to enhance satisfaction across all branches.

Provide product training and support to ensure users can effectively utilize the solutions offered.

Drive customer engagement and product utilization to foster growth and success within key accounts.

Job description

Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. We are working from all over Europe and the US, whether onsite, hybrid or fully remote. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning. 🚀

At Instagrid you shape a more sustainable future by helping professional workers transitioning away from combustion generators. Making our world a cleaner place tomorrow and the workplaces of our customers safer today.

**This position requires travel 3-4 days a week**

Your impact

Join us as a Customer Success Manager, where you'll be the cornerstone of our relationships with key account customers. As the primary contact, you'll embody the essence of Instagrid, ensuring a compelling user experience and driving technology adoption among our clients. Your role is pivotal in fostering strong relationships with key accounts, facilitating product understanding, and spearheading growth initiatives. By embedding yourself within each key account, you'll become an indispensable asset, driving our market success through unparalleled customer satisfaction. Come be a part of our team and make a lasting impact on our journey to success.

Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
Expand your network within assigned customers, enabling their success with our solutions
Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
Provide comprehensive product training and support to users, making the product accessible and user-friendly
Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
Drive high product utilization and ensure customers fully benefit from our solutions

Required profile