Offer summary

Qualifications:

2+ years of experience as a systems administrator in Windows and Linux environments., Excellent customer service skills and a passion for technology., Experience with OKTA and PowerShell, along with familiarity with ITIL/ITSM concepts., Knowledge of compliance standards such as SOX, HIPAA, or PCI..

Key responsabilities:

Administer and support multiple SaaS platforms and Service Desk ITSM solutions.

Provide escalated systems support and mentoring across the Corporate IT team.

Develop automation scripts and conduct technical investigations for problem resolution.

Monitor system usage and collaborate on new IT programs to enhance performance.

Job description

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

Smartsheet is looking for an experienced Systems Administrator with a solid technical background combined with excellent customer service skills. You will administer multiple SaaS and on-prem technologies delivering reliable, scalable systems and achieving operational excellence.

You will report to the Manager of IT Infrastructure located in our Bellevue, WA office.

You Will:

Administration, maintenance, and support of several SaaS platforms
Administration, maintenance, and support of Service Desk ITSM solution
Support the existing SaaS products as its user base and functionality grows
Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team
Develop scripts and tools for automations of routine tasks
Conduct in-depth technical investigations to determine cause
Monitor system usage to ensure capacity is meeting growth requirements
Collaborate on new IT programs to improve performance
Create knowledge base content and review existing documentation for areas of improvement
Perform additional duties as assigned

You Have:

2+ years of work experience in a production Windows and Linux environment working as a systems administrator
Excellent customer service skills and passion to learn and understand technology
Ability to plan, organize, schedule and implement multiple projects simultaneously
Experience with OKTA
Hands-on experience with OKTA Workflows
Familiarity with SOX or other compliance (HIPAA or PCI)
Experience with PowerShell and other scripting languages
Familiarity with internet protocols, network firewalls, routing, switching, and VPN
Knowledge of ITIL\ITSM concepts and frameworks
Experience with FreshService ITSM (including workflow automation)
Can work an occasional evening, holiday, or weekend. Participate in an on-call rotation
Legally eligible to work in the U.S. on an ongoing basis

Current US Perks & Benefits:

HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Sick Time Off
US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
US employees receive 12 paid holidays per year
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to Udemy online courses
Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$92,500—$126,250 USD

Get to Know Us:

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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