Offer summary

Qualifications:

1-2 years of experience in a customer-facing role, preferably in SaaS or financial operations., Exceptional written and verbal communication skills in English; a second language is a plus., Strong analytical skills to identify trends and inform decisions using data., Technically proficient with the ability to learn and explain software solutions to non-technical users..

Key responsabilities:

Support enterprise customers from the Go Live phase, managing communication and training.

Identify trends and monitor usage, engagement, and performance data to uncover opportunities.

Provide personalized recommendations to enhance platform utilization and client satisfaction.

Collaborate with various teams to resolve issues and analyze support data for improvements.

Job description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We're looking for a Customer Success Manager who is passionate about driving customer outcomes, building trust-based relationships, and contributing to meaningful growth in a fast-paced and collaborative environment. In this role, you will support enterprise customers from the Go Live phase, managing user communication, training, customized content, webinars, and operational efficiency. You will identify trends and monitor usage, engagement, performance data, and the success of transactions to uncover opportunities and mitigate risks.

You will provide personalized recommendations to enhance platform utilization and client satisfaction, and participate in regular business review meetings. Collaborating with Support, Operations, Product, and Sales teams, you will resolve issues and ensure clear communication. Additionally, you will analyze support data, propose improvements, and work with the RVPs of Customer Success and Sales to grow accounts. This role reports to the Customer Success Team Lead.

Requirements

1-2 years of experience in a customer-facing role, ideally within the SaaS, financial operations, procurement, or enterprise tech industries
Proven track record of managing multiple accounts simultaneously while maintaining a high level of service
Exceptional written and verbal communication skills in English, A second language - an advantage
Strong analytical skills, including the ability to work with data, identify trends, and use insights to inform decisions
Technically proficient with the ability to quickly learn and explain software solutions to non-technical users
Strong business acumen with the ability to identify growth opportunities within accounts
Highly organized and self-motivated, with the ability to work in a fast-paced and evolving environment

This is a remote position, with potential business travel required once or twice a year.

Why Work With Us

We are humble, hungry, intelligent and collaborative
A flexible working environment
We offer scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Team-building offsites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

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