Escalation Engineer, Performance

Location Requirement: Must be in PT/MT Timezones

As part of our rapid growth we are looking for an Escalation Engineer to join our team! 

At Axonius, we’re passionate about building software that solves problems. We count on our technical teams to empower our users with a rich feature set, high availability, and stellar performance levels to pursue their missions. As we expand our customer deployments, we are currently seeking experienced engineers to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh ideas, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to develop real-world solutions and positive user experiences at every interaction.

In this role, you will serve as an escalation point within our organization, providing rapid response to emerging issues. Escalation Engineers are first responders who handle emergent issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues. In this role, you will be responsible for building and maintaining our proactive alerting, and for troubleshooting and resolving performance issues at the platform level.

Objectives of Role:

• Run the production environment by monitoring availability and building a holistic view of system health
• Build infrastructure and systems for monitoring and analyzing complex issues
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Provide primary operational support and engineering for multiple large distributed software applications

Responsibilities:

• Rapid triage, analysis, and response of complex system and/or software related issues including outages, performance issues, and business blockers
• Triage information from multiple sources to spot and respond to trending issues and wide events
• Immediately join calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software
• Use proactive tools to respond to and resolve priority issues
• Evaluate performance issues and make resource adjustments to customer environments
• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Provide performance training and updates to relevant teams
• Occasionally cover Outages outside normal working hours including participation in a rotational weekend coverage schedule

Requirements:

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software
• 5+ years of professional experience working with Linux
• 2+ years of professional experience working with MongoDB with proven knowledge of internals and in-depth performance troubleshooting and remediation 
• Experience with monitoring and related technologies (Grafana, Prometheus, APM) strongly preferred
• Experience working with Redis and Celery is preferred
• 2+ years of programming experience (structured and OO) with one or more high level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks

Our culture and benefits:

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees are working from home across the US and internationally. 
• Great people. Our people aren’t just great professionals, they are great people. We are all here to support each other, ready to help and do what’s best for the entire company. 
• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses..
• Next level benefits. 100% coverage of 2 different tiers of employee healthcare premiums. Dental, vision, and 401k match.
• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!
• We give back. Corporate social responsibility partnerships, employee giving opportunities , and volunteer time off.
• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities. 
• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.

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