Key Account Manager (Secondment - 6 months)

Why Patients Need You 

Everything we do, every day, is in line with an unwavering commitment to the quality and the delivery of safe and effective products to patients. Our science and risk-based compliant quality culture is innovative and customer oriented. Whether you are involved in manufacturing, testing, or compliance, your contribution will directly impact patients. 

What You Will Achieve 

The Rare Disease (RD) Key Account Manager (KAM) will develop market insights and understand influencers on the market and Accounts/Customers in RD Therapeutic categories. This colleague is responsible for managing Accounts and developing key C-Suite/Administrative and RD therapeutic service line leader relationships. 

The RD KAM is responsible for the development and implementation of Account Plans for the assigned Accounts and will identify, develop and pull through potential partnership opportunities between Pfizer and the Accounts/Customers. Work with other Pfizer stakeholders in the identification and development of appropriate RD KAM opportunities. 

Responsible for working with state, regional or district business leaders and cross-functional Pfizer specialists to ensure appropriate level of support for an Account. Additional responsibilities include segmenting and prioritizing Accounts as well as identifying key Customers within the Accounts. Key Accounts can include, but are not limited to Integrated Delivery Networks (IDNs), Integrated Delivery Systems (IDSs), Accountable Care Organizations (ACOs), Medical Groups (MGs), Independent Physician Associations (IPAs), professional societies, HCP organizations, quality improvement organizations, and IDN specialty pharmacy (SPP) within the defined distribution network (DDN). 

 
How You Will Achieve It 

The Pfizer RD KAM role has three key focus areas: Customer Engagement, Account Management and Business and People Leadership. 

Customer Engagement 

• Identify key Customers including the decision making and influencing network (within and those impacting on the Account and local health economy). 

• Maintain effective relationships with key Customer C-Suite and RD therapeutic service line leaders, administrative and decision making roles within a prioritized Account 

• Develop effective relationships with key opinion leaders and stakeholders in local health economies. 

• Understand and seek to influence key local, regional and national healthcare issues and best practices aligned to market and key Accounts (political and advocacy organization engagements to be led by Political Affairs colleagues). 

• Manage co-execution of Project Plans (holding Customer and Pfizer accountable for plan execution). 

• Account Management 

• Manage a set of prioritized Accounts to achieve agreed business objectives. 

• Seek out opportunities for synergy and collaboration to achieve both Pfizer and Customer goals through active and transparent Customer/Account Planning. 

• Analyze and understand local environment, Account business, and aligned Pfizer priorities to create Account plans which identify mutually beneficial opportunities. 

• Leverage RD value propositions to create mutually beneficial business opportunities that result in action. 

• Identify, connect and communicate multiple insights from various stakeholders to develop a plan of action that is mutually beneficial to Pfizer and the customer. 

• Business & People Leadership 

• Partner with RD IAT to facilitate colleague understanding of local market/customer drivers. 

• Impact and influence development of KAM efforts locally, regionally or nationally by partnering with needed cross functional teams to compliantly shape efforts and deliver results. 

• Share and help scale proven practices across the region and nation. 

• Lead and support development of high functioning, x-functional team (sales, medical, marketing, HIT and IM KAM), consistent with account team model. 

• To be a local expert on healthcare reform, the evolving landscape and the organization of Accounts/Customers. 

• Lead the development of RD Account and strategic planning priorities. 

• Demonstrate a broad base of Rare Disease therapeutic category market knowledge and dynamics of healthcare which influences IDN behavior. Recognizes when and how to involve colleagues from other functional areas (IAT) to effectively build and execute strategic plans that address an issue or solve a problem. 

• Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with an Account to optimize value provided to the Customer and to Pfizer. 

• Lead pull through activities in alignment with Pfizer business leader direction. 

• Effectively coordinate with cross functional teams. 

• Communicate a short-, mid- and long-term view of Pfizer business with Key Accounts, delivering ongoing opportunities for RD portfolio, aligning across all Pfizer Business Units when appropriate. 

• Provide regional marketing and strategy teams key local and Customer specific insights that they can then utilize in crafting new market specific materials. 

Qualifications 

Must-Have 

• Management and/or Account Management experience is strongly recommended.

• Bachelor's Degree is required with 8+ years of experience, or an MBA with 7+ years of experience, or a PhD or JD with 5+ years of experience in pharmaceutical, biotech, or medical marketing/sales. Preferred candidates will have at least three years in a promoted position and/or developmental role, demonstrating leadership across peer and manager groups.

• Rare Disease and/or Specialty Cardiovascular experience and expertise strongly preferred. 

• Product launch experience preferred. 

• Prior team management preferred. 

• Candidate expected to live in geographic area of role. 

Nice-to-Have 

Business Acumen 

• Demonstrated knowledge of the healthcare market and RD therapeutic category disease states, ability to develop and manage relationships with Key Accounts (C-Suite & KOLs), demonstrated account management & negotiation skills and understand how to prioritize resources and develop business plans. 

Financial Acumen 

• Market and Business Strategy 

• Account and Customer Management 

Functional Knowledge 

• Account Planning: Is able to understand, influence and adapt to changing local healthcare, key Customer and stakeholder needs. 

• Assesses the portfolio of Accounts and prioritizes limited resources in order to create 'wins' for the Customer and for Pfizer. 

• Aligns local, regional or national Account needs with Pfizer goals, understands the healthcare and local market trends and accordingly develops appropriate Account plans. 

Data Analytics and Interpreting 

• Strategic Planning 

• Critical and Analytical Thinking 

• Execution and Measurement of Outcomes 

Relationship Management 

• Builds and maintains strong trusting relationships; has persuasive oral and written communication skills and understands the role in the wider context of Pfizer / the healthcare environment. Effective listening and communication skills; thinks and communicates with the audience's needs in mind. 

Value Proposition Management 

• Networking 

• Stakeholder Management 

• Influencing without Authority 

Driving Ownership Culture 

• Upholds Pfizer values, provides a vision of how Pfizer Innovative Health goals will be delivered at a local/regional/national level; where applicable proactively provides people development, coaching and performance management. 

• Adapts positively to new challenges/ambiguity, stays focused on performance and coaches others to react positively to change. 

• Self -Awareness 

• Commitment to Compliance 

Other Job Details

• Last Date to Apply for Job: April 16, 2025

• Additional Location Information:  United States - Arkansas - Remote

• Eligible for Relocation Package – NO

• Secondment 6 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.