Offer summary

Qualifications:

Bachelor's degree in a related field or equivalent experience, Minimum of 7 years of sales experience, Strong communication skills, Experience in customer relationship management and business intelligence reporting..

Key responsabilities:

On-board strategic accounts and provide active project updates for the critical power portfolio.

Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies.

Provide data-driven insights to support project teams and enhance customer value.

Maintain customer relationships by conducting surveys and analyzing service trends.

Job description

Job Posting Start Date 04-10-2025 Job Posting End Date 06-23-2025

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Customer Success Manager

Reporting to the VP, Product Line Strategy & Business Development the Customer Success Manager Responsible for customer on-boarding of strategic accounts, business intelligence reporting that includes quote versus actual analysis and invoicing alignment, and active customer project updates for the critical power portfolio.

What a typical day looks like:

Quote vs Actuals Analysis: Conduct financial analyses comparing quoted prices with actual costs to identify discrepancies and opportunities for cost optimization to balance key deliverables between profitability and improving customer satisfaction by ensuring transparency in pricing.
Business Intelligence Support: Provide data-driven insights by product, by customer that contributes to project team success and value add product opportunities for customers
Customer Relationship Management: achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Determines customer success requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Accomplishes information systems and organization mission by completing related results as needed.

The experience we’re looking to add to our team,

Typically requires a Bachelor’s degree in a related field of equivalent experience
Minimum of 7 years of sales experience.
Strong communication skills

EC37

What you'll receive for the great work you provide:

Full range of medical, dental, and vision plans
Life Insurance
Short-term and Long-term Disability
Matching 401(k) Contributions
Vacation and Paid Sick Time
Tuition Reimbursement

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate

$97,700.00 USD - $134,300.00 USD Annual