Offer summary

Qualifications:

Proven experience in healthcare customer service., Excellent written and verbal communication skills., Familiarity with healthcare terminology and HIPAA/privacy standards., Empathetic and professional approach to patient support..

Key responsabilities:

Respond to patient inquiries via phone, email, and chat.

Accurately document interactions and ensure timely resolution of issues.

Assist patients with appointment scheduling and service coordination.

Monitor patient satisfaction and report key support metrics.

Job description

Job Title: Healthcare VA
Permanent Remote | Full-time

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We're on the lookout for loyal and motivated rock stars to join our rapidly growing team! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR crew that’s got your back—you’ll love being part of Team StaffRight.

We’re looking for a compassionate and detail-oriented Healthcare Support Representative to join our team. In this role, you’ll be the first point of contact for patients, managing inquiries across phone, email, and chat channels. If you have a background in healthcare customer service, strong communication skills, and a desire to support patients with empathy and professionalism, we’d love to connect with you!

What You’ll Be Doing:

Respond to patient inquiries via phone, email, and chat
Accurately document interactions and ensure timely resolution of issues
Assist patients with appointment scheduling, treatment plans, and service coordination
Monitor patient satisfaction and report key support metrics
Stay informed on relevant healthcare guidelines and privacy regulations
Collaborate with internal teams through Slack and other communication tools
Escalate technical or complex issues to the appropriate teams
Participate in regular team syncs and All Hands meetings
Present customer service updates using the CS Deck

What We’re Looking For:

Excellent written and verbal communication skills
Proven experience in healthcare customer service
Familiarity with healthcare terminology and HIPAA/privacy standards
Empathetic and professional approach to patient support
Available to work in US time zones (Graveyard shift in the Philippines)
Available to start within 2 weeks from job offer

Technical Requirements:

Comfortable in using time-trackers (e.g. Time Doctor)
Own laptop/desktop, noise-cancelling headphones, and webcam
Reliable internet connection (at least 50 Mbps)
Available backup equipment in cases of power and internet outages
Proficiency with Microsoft Office tools and Google Workspace
Comfortable using tools such as Slack, Asana, Figma

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer a salary range of Php 30,000 - Php 45,000 per month, commensurate with experience and qualifications, for a full-time commitment of 40 hours per week. Your expertise is valued, and we ensure your efforts are fairly recognized and rewarded.

🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.

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