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Desktop Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

5-7 years of experience in desktop support or a similar role., Strong knowledge of Microsoft Windows operating systems and Office applications., Familiarity with Active Directory, Exchange, and other network administration tools., Bachelor’s degree in computer science, Information Technology, or related field (preferred)..

Key responsabilities:

  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Administer user accounts in Active Directory and facilitate consultant onboarding/offboarding processes.
  • Provide support for mobile devices and assist with setting up and troubleshooting video conferencing solutions.

Alternative Path logo
Alternative Path Scaleup https://www.alternative-path.com/
51 - 200 Employees
See all jobs

Job description

This is a remote position.

Alternative Path is looking for a Senior Desktop Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure. You will play a vital role in maintaining the functionality and reliability of an organization’s IT environment, enabling employees to work efficiently and effectively. You will have a large degree of independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you. As a desktop support engineer, you will be involved in every stage of project development, starting from the initial idea to project definition, development, debugging, and ongoing iterations. This is an opportunity to join a team-first meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given ownership and will be expected to make your voice heard.

Requirements

• Manage incident and service request management process to ensure timely resolution of user issues and requests.
• Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
• Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
• Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation. • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
• Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
• Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
• Perform remote software installations and configurations to ensure users have access to required applications.
• Reset passwords and unlock user accounts as per established security protocols.
• Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
• Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
• Provide support for external file sharing platforms such as ShareFile and Teams channels.
• Assist users with unlocking Bitlocker screens and resolving related issues.
• Configure and map network drives and printers for users as needed.
• Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.


Desired Skills:

• 5-7 years of experience .
• Proven experience in desktop support or a similar role.
• Strong knowledge of Microsoft Windows operating systems and Office applications.
• Familiarity with Active Directory, Exchange, and other network administration tools.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to work independently and prioritize tasks effectively
• Bachelor’s degree in computer science, Information Technology, or related field (preferred).

Benefits
Medical Insurance
Variable Bonus
Group Accidental Insurance
​Internet and Mobile bill Reimbursements


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Desktop SupportMicrosoft Operating SystemsActive DirectoryIssue TrackingIncident ManagementCollaborative SoftwareNetwork ConnectionsRemote Desktop ServicesRemote File SharingDevice Management

Other Skills

  • Troubleshooting (Problem Solving)
  • Prioritization
  • Customer Service
  • Communication
  • Problem Solving
  • Teamwork
Are you interested?

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