Product Owner

About Us

Omilia is at the forefront of Conversational Intelligence, pioneering cutting-edge AI-driven solutions that transform the way businesses interact with their customers. Our mission is to revolutionize customer service through natural, intelligent, and human-like conversations, empowering companies to deliver exceptional experiences. We are growing rapidly and are looking for a highly motivated Product Owner to join our dynamic team.

Role Overview

As a core member of our Product House, the Product Owner is responsible for articulating, defining, and prioritizing business features, as well as managing changes to our Product from inception to deployment. 

Our POs manage the backlog of one or more Omilia products/components handled by one of our agile squads, in order to streamline the delivery of business value offered via our Omilia Cloud Platform (https://ocp.ai/) or via customers' private cloud/premises infrastructure.

Key Responsibilities

• Ensure efficient communication and collaboration between your squad and other parts of the company, enabling smooth product development processes;
• Identify operational bottlenecks and propose improvements in communication patterns, processes, and company culture to enhance efficiency;
• Oversee the consistent delivery of value and ensure the effective resolution of user problems for the product(s) you own;
• Conduct competitive analysis for the product(s) under your responsibility and contribute to the analysis and design of solutions;
• Coordinate with product managers and other product owners to align on features and user journeys for the overall Omilia Conversational AI solution;
• Collaborate with the tech lead of your squad and the supervising product manager to assess the technical feasibility of new features and ensure incremental delivery of the squad’s backlog items;
• Create, refine, and prioritize the squad’s backlog, ensuring alignment with business goals and user needs;
• Maintain end-to-end accountability for the product(s) you own, ensuring successful delivery of user journeys and product features;
• Develop and maintain the squad’s roadmap, clearly communicating priorities and milestones to the team;
• Define, implement, and track key product performance and quality metrics to measure success;
• Ensure that proper documentation and guides are created or updated with every release;
• Ensure the product(s) you own adhere to Omilia’s secure software development lifecycle requirements;
• Work closely with platform operations to manage the release and deployment of products;
• Partner with the product management team to address any product or user experience gaps, ensuring alignment with business objectives.

Requirements

• MSc or BSc in Computer Science, Information Systems or Business Studies or equivalent;
• Working experience in one of the following roles: Project/Product Manager, Product Owner or Business Analyst;
• Familiarity with Agile development frameworks such as Scrum and Kanban;
• Strong analytical skills and understanding of software development lifecycle;
• Very good understanding of AI & IT industry;
• Have a systemic mindset: detect operational issues and propose effective solutions and improvements;
• Knowledge of agile project management tools preferably Confluence and JIRA;
• Strong Stakeholder management skills;
• Strong facilitation and Organisational skills;
• Excellent written and verbal communication skills;
• Excellent teamwork and collaboration skills.

Nice to have:

• Familiarity with Conversational AI solutions, the telecom or banking industries, linguistics, and NLP;
• Familiarity with Cloud Services.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.