Offer summary

Qualifications:

2+ years of BPO operational experience managing large accounts., 2+ years as a Business Development Manager with skills in prospecting, hunting, and closing deals., Strong analytical, writing, and presentation skills, with proficiency in PowerPoint, Excel, Google Docs, and HubSpot., Resilient and autonomous worker with a deep understanding of the BPO industry and its metrics..

Key responsabilities:

Develop and manage a qualified sales pipeline within the CRM.

Identify and pursue new client opportunities through various channels.

Host initial client conversations to schedule meetings with key stakeholders.

Present updates to stakeholders and participate in operational meetings.

Job description

Business Development Manager - Global Organization

Influx is a global customer service solution provider. We are located across 14 different regions, partnering with some of the fastest-growing and existing organizations going around.

Our Enterprise business unit has an exciting opportunity for ALL you sales hunters to apply and join our family. You will love building key relationships with our awesome operational leaders in chasing down large business opportunities to help us grow as a business unit and wider company.

Along with our nurture and development approach, you will be rewarded with an excellent salary + commissions, working remotely from home but feeling connected within a dynamic team culture and our in-house reward and recognition program.

Initial Responsibilities:

Develop and manage a qualified sales pipeline that is updated and maintained within our CRM.
Identify, hunt, and open new and existing client opportunities via referrals, networks, RFI, cold calling, etc.
Host the initial conversations with the clients with the view to book a key stakeholders meeting to discuss the opportunity in more detail.
Maintain and update our sales CRM in real time
Achieve agreed weekly sales contact KPI
Be part of the Tender /RFI response team
Present weekly/monthly updates to key stakeholders across the organization
Attend and participate in weekly/monthly and quarterly operational, leadership, and Town Hall meetings.
Develop key relationships across the entire organisation from Agents to Regional Heads to SLT.

Experience / Qualifications:

BPO operational experience - 2+ years running large accounts
2+ years as a BDM in prospecting, hunting, presenting, negotiating, and closing BPO services and solutions deals across Voice / Digital and AI.
Strong writing, analytical, and presentation skills both internal and external strong influencer
Good computer skill sets across PowerPoint, Excel, Google Docs, and HubSpot, and a good understanding of phone systems e.g. Avaya
Excellent knowledge and understanding of the BPO industry within its operational language, metrics, positions, or departments e.g. Training.
Must be a resilient, complete, and autonomous worker by nature and desire to succeed.

Why Join Influx?

At Influx, we combine a passion for exceptional service with the agility of a global team. We believe in empowering our leaders to innovate and make a difference. This role goes beyond maintaining the status quo—it’s about setting new standards of excellence in the mid-market segment

By joining Influx, you’ll get an opportunity to:

Make an Impact: Play a pivotal role in transforming and scaling a core function of our business.
Collaborate Globally: Join a diverse, remote-first team that values innovation and excellence.
Shape the Future: Lead initiatives that define the future of service delivery and client satisfaction at Influx.

If you are up for this exciting and rewarding challenge and this sounds like you, please apply. We cannot wait to meet you!

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