Virtual Care Analyst-Technology

Details

• Department: AP Digital Virtual Care
• Schedule: 8 hour shift, Monday-Friday
• Location: Remote
  
  

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

As an Associate with Ascension Technologies, you will have the opportunity to work with assigned Virtual Care Business Partners to translate business requirements into product solutions.

About The Role:

With more than 4,000 associates, Ascension Technologies enables access to data across applications, transforming how clinicians and patients interact with technology, which enhances our ability to better serve communities with greater agility and responsiveness. Our associates leverage technology to create collaborative solutions that improve health decisions every day. We believe you should be a tech founder not a fixer – that’s how we do tech at Ascension technologies. We are advocates for a compassionate and just society through our actions and our words, and we are developing software solutions to support that mission.

Requirements:

• Serves as a core team member within an agile team supporting the implementation, configuration and support of virtual care and language services products.
• Produces agile stories to iterate on the business partner expectations and brings those to a successful conclusion within a designated time period.
• Collaborates with virtual care business partners to ensure products and defined workflows meet requirements.
• Responsible for escalating barriers or concerns that may impact timelines for issue resolution,implementations, or projects.
• Conducts diagnosis and troubleshooting of business issues and virtual care application/equipment problems independently; ability to identify patterns and generate solutions.
• Provide clear and concise instruction to onsite and remote business partners on troubleshooting and issue resolution processes.
• Basic understanding of computing topics including networking, hardware/software evaluation, systems management, client/server architecture, IT security requirements, video conferencing peripherals, and general operation of PC, Mac, iOS, and Android platforms.
• Ability to multitask and switch focus as the needs and priorities of our key Stakeholders change.
• Understands business partner expectations and ensures prompt and complete customer service.
• Creates and maintains productive networks with internal Ascension Technologies teams, external business partners, and the vendor community.
• Respond to user problems by listening, clarifying, and responding effectively.
• Analyze a chain of events and apply technical knowledge following established procedures and/or detailed specifications.
• Write fundamental documentation in a clear, concise manner and according to standards.
• Share knowledge effectively within the work team.
• Rotating 24/7/365 on call support.
  
  

Preferred Experience:

• 3 years of experience
• Experience with implementing and supporting Virtual Care and Language Services products and platforms such as Zoom,Tytocare, Language Line
• Strong communication, customer service, and collaboration skills with ability to effectively communicate complex technology concepts to diverse audiences
• Agile scrum experience desired but not required
• Experience with facilitating integrations (HL-7 and API) between software applications
  
  

#ascension #at

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
  
  

Additional Preferences

No additional preferences.

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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