Offer summary

Qualifications:

High school diploma or equivalent required; further education in customer service or insurance preferred., Strong communication skills, both verbal and written, to effectively assist customers., Ability to work flexible hours, including evenings, as required by the role., Experience in a call center or customer service environment is a plus..

Key responsabilities:

Respond to telephone and electronic inquiries regarding Long Term Care benefits and claims processing.

Document all interactions and follow-up requests using proprietary systems.

Provide excellent customer service and collaborate with other departments to resolve issues.

Identify service opportunities and suggest improvements to enhance customer experience.

Job description

The nation's leading administrator of insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is a leading provider of business process outsourcing for the insurance industry, managing policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary databases.

As a Customer Care Professional, you will be providing service to Long Term Care policy owners, financial representatives in a contact center setting. You will have the opportunity to be part of a supportive team to provide best in class customer service. We are looking for employees that have flexibility and can work between the hours of Mon-Fri 7a-8p CST. Training is paid for the first 4 weeks with hours of Mon-Fri, 8a-4:30p CST. Pay is set at $16/hr.

Customer Care Professional Responsibilities

Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
Identifies service opportunities and suggests innovative ideas for improvement.
Handles multiple products and services intermittently while meeting established service requirements and standards.
Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
Other duties and projects as assigned.

Required profile