Medicaid Outreach Representative at StaffRight

Job Title: Medicaid Outreach Representative
Permanent Remote | Full-time

StaffRight is the premier outsourced staffing agency helping businesses grow worldwide. We're on the lookout for loyal and motivated rock stars to join our rapidly growing team! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR crew that’s got your back—you’ll love being part of Team StaffRight.

We’re looking for a compassionate and enthusiastic Call Center Representative to join our outreach team. In this role, you’ll be reaching out to Medicaid members in Kentucky—making up to 200 calls per day—to share information about our program and guide families through the enrollment process. Your work will directly support our mission to make food allergy prevention more accessible to families who need it most. If you’re passionate about helping others and thrive in a high-impact, people-centered role, we’d love to hear from you.

Ready to make a difference, one call at a time? Apply today!

What You’ll Be Doing:

• Make up to 200 outbound calls per day to Medicaid families in Kentucky
• Introduce the program, explain benefits, and answer common questions
• Assist families in understanding eligibility and how to enroll
• Log call outcomes and family information accurately in our CRM system
• Share insights and feedback with the internal team to improve outreach efforts
• Maintain a friendly, respectful, and culturally sensitive tone in every conversation

What We’re Looking For:

• Excellent written and verbal communication skills
• Bilingual in Spanish and English (nice to have!)
• Experience in customer service, healthcare outreach, or call center roles—especially Medicaid or public health-related—is preferred
• Comfortable with high-volume calling and meeting daily outreach targets
• Compassionate, driven, and mission-aligned
• Available to work in US time zones (Graveyard shift in the Philippines)
• Available to start within 2 weeks from job offer

Technical Requirements:

• Comfortable in using time-trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

Why You’ll Love Working Here:

💰 Competitive Compensation
We offer a salary range of up to Php 40, 000 per month commensurate with experience and qualifications, for a full-time commitment of 40 hours per week. Your expertise is valued, and we ensure your efforts are fairly recognized and rewarded.

🏥 Comprehensive Health Coverage:
Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.*

✈️ Paid Time Off and Sick Leave:
We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure.

🎉 Service Recognition and Rewards:
Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation.