Customer Consultant - Commercial Lines

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Start Date: May 19, 2025

Hourly Rate: $22-26/hr. ($45,760-$54,080 annually)

Location: Remote USA

Job Summary

Assist P&C Insurance Agents by reviewing Commercial new business quotes, property inspection reports, and endorsements to determine insurability following client and company guidelines. 

Addresses P&C Underwriting concerns, obtains all required documentation, and takes underwriting action on non-compliant submissions within company guidelines by performing the following duties.

Duties & Responsibilities

• Provides service to internal and external customers via written and verbal communication on policy coverage risk and/or structure approvals or denials that meet client and company standards.
• Reviews P&C applications for insurance coverage, reports from loss control consultants, wind mitigation and property inspections, and other information to determine if application is acceptable for the available client program(s).
• Evaluates and determines policy cancellation or reinstatement, modification of coverage form or limit within client and company guidelines.
• Evaluates the risk of a risk against the class of business under review.
• Evaluates the loss potential due to catastrophe, severity, and/or frequency.
• Processes transactions and adjusts records as necessary and within company policy and procedure guidelines.
• Analyzes transactions, searches available records using computer, printouts and/or company files.
• Reports on any and all unusual conditions affecting client satisfaction.
• Suggests workflow and process improvements to enhance efficiency.
• Reviews, organizes, and forwards information to other areas for handling or consideration.
• Communicates effectively with individuals/teams and reports any problems to the Supervisor.
• Other duties may be assigned. 

Education & Experience

• At least 2 years of Agency or underwriting experience in Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. 
• Bachelor’s degree from a four-year college or university preferred, or equivalent work experience.

Job Requirements

• Work Environment
• Remote environment free of distractions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why join the FOCUS Team?  

The FOCUS Difference:

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account

• Competitive Salaries

• 401K Match  

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave

• Short and Long-Term Disability

• Employee Support Programs, Including Mental Health

• Tuition Reimbursement  

• Matching Charitable Gift Program

• Lucrative Referral Program

• Commuter Benefits

• Flexibility: Remote and Hybrid Opportunities Available

This position is not able to be performed in California, Colorado, New York or Washington. 

 EEO

Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.