IT Administrator

Job Title: IT Administrator
Location: Remote
UK Working Hours: 8:30 am - 6 pm

About Our Client:
We are an ethical business with a strong social motive, we are committed to promoting the development of local communities and individuals through ethically run volunteer placements and responsible travel. With an increasing presence across the world, we currently work in Asia, Africa, Eastern Europe and South America. We work with individuals and organization across a varied spectrum. Whether you are a student, graduate, working professional or a retired individual, we offer volunteer placements for you to provide you the experience of a lifetime. We work with schools, colleges, corporates and charities to organize overseas programes that benefit local communities in developing countries across the world while providing the group a challenge or learning/development opportunity.

• Office 365 Administration:
  

• Manage  Office  365  accounts,  including  provisioning,  license  allocation,  and  access controls, while utilizing Power Automate and Power Apps to enhance organizational procedures.
  
• Monitor and maintain Office 365 performance and availability via Intune, configuring and  troubleshooting  applications  like  Outlook,  Teams,  OneDrive,  and  SharePoint Online.
  
• Ensure data integrity and security through backups and compliance policies, staying updated on features to assist with updates and migrations.
  

• SharePoint Management:
  

• Design, configure, and maintain SharePoint sites and document libraries, ensuring optimal performance, security, and tailored solutions for departmental needs.
  
• Provide user support for permissions, workflows, and customizations, troubleshoot errors, and manage updates or integrations.
  
• Monitor SharePoint usage and deliver targeted IT training to enhance user proficiency.
  

• IT Helpdesk Support:
  

• Act as the primary contact for IT inquiries, resolving hardware, software, and network  issues  while  maintaining  detailed  documentation and a ticketing system.
  
• Escalate complex issues as needed and provide user training on IT tools and best practices.
  
• Perform system maintenance and updates for end-user devices and peripherals, ensuring compliance with IT policies and procedures.
  
• Manage  IT  assets, including inventory tracking and procurement, while providing technical support for remote employees.
  

• Additional Responsibilities may include:
  

• Provide Administrative support across other organization systems including but not limited to Zoho One, BreatheHR, and Xero.
  

Requirements

• 2-3 years of experience in Computer Science, Information Technology or a related field
  
• Strong  understanding  and  experience  with  Microsoft  365  services  and  applications, including but not limited to SharePoint  Online, Exchange Online, Microsoft  Teams, Intune and Defender
  
• Strong understanding of Power Automate and PowerShell scripting for Microsoft 365 administration
  
• Familiarity with cybersecurity and compliance features within Microsoft 365
  
• Fluent in English.
  
• Excellent problem-solving and critical-thinking abilities
  
• Strong communication and interpersonal skills
  
• Ability to work independently and collaboratively with cross-functional teams
  
• Alignment with our organization's core values of Passion, Empathy, Energy, Integrity and Innovation
  
• Proven success in project coordination
  

Benefits

• Fully Remote Working Opportunity
  
• Competitive Salary 
  
• Join an Amazing Company dedicated to changing lives for the better