Offer summary

Qualifications:

Experience in a customer-facing role, preferably in Customer Service or Sales., Familiarity with customer service ticketing tools like HubSpot or Zendesk., Fluency in German and good English skills are required., Strong communication skills and a willingness to learn about B2B SaaS and e-commerce pricing..

Key responsabilities:

Lead the onboarding process for new customers, ensuring a smooth transition to the platform.

Act as the primary contact for customers, assisting them via email, phone, or Zoom.

Collaborate with Product and Engineering teams to address customer inquiries and resolve tickets.

Manage and maintain the CRM system to keep customer information organized and up to date.

Job description

Your mission

We at Priceloop are on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. However, today’s market standard is manual pricing or rule-based automation, which both are not truly data-driven. We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey. Learn more about working at Priceloop.

What you’ll work on:

As our first hire in the Customer Support function, you'll play a crucial role in ensuring our customers have the best possible experience using our platform
Onboarding: You’ll have a full ownership of our onboarding process by leading our customers through the operational tasks of the onboarding in an efficient manner
Account Management: you'll be the primary contact for our customers via various channels (incl. email, phone or Zoom) to help them navigate our platform, especially with functionalities that are not self-service yet
Cross-team Collaboration: you’ll work closely with our Product and Engineering teams to solve customer tickets and other inquiries
You will manage our CRM HubSpot to make sure all information is up to date and organized

Your profile

You have already gained your first experience in a customer facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage
You are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similar
You are fluent in German and have good English skills
You have experience with Google Sheets
You are a strong team player and have good communication skills
You have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing

What will make you a perfect fit:

You’re a self starter
You’re ambitious but humble
You speak up
You embrace team over self

Why us?

Flexible working hours, home office & fully remote options
Competitive compensation packages including ESOP
1000 EUR annual budget for your development (courses, conferences, etc.)
Uncapped holiday
13 or 16 MacBookPro / Linux machine with all the equipment needed for your work
Regular team events (as far as covid 19 allows)
Work closely with the founders
Lots of excellent coffee

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About us

Priceloop helps e-commerce and retail companies to be more successful by using data-driven pricing decisions. Pricing is one of the most critical business challenges for our customers. However, today’s market standard is manual pricing or rule-based automation, which both are not truly data-driven. Our impact is enormous -- our customers see revenue increases of up to 20%.

Our customers’ needs are diverse, and pricing software, like most data-intensive enterprise applications, can add the most value when it aligns with its end users’ workflows and business logic. To that end, we are building scalable foundational infrastructure software that enables customers to use data-intensive enterprise applications according to their specifications. We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey.

Required profile