Offer summary

Qualifications:

Strong understanding of user research methodologies and data analysis., Working knowledge of industry-leading UX practices and standards., Familiarity with ServiceNow platform capabilities, particularly in ITSM., Excellent communication and presentation skills..

Key responsabilities:

Analyze qualitative and quantitative data to identify patterns and insights.

Generate reports and presentations for stakeholders.

Collaborate with UX designers to translate user insights into design solutions.

Identify areas for improvement in the user interface and propose actionable recommendations.

Job description

Senior UI/UX Developer
Vienna - VA Remote

What are the top 3 skills required for this role?
1. UI/UX
2. ITSM

Job Description/ Responsibilities
• Data Analysis & UX standard development:
o Analyze qualitative and quantitative data from research to identify patterns, trends, and key insights.
o Generate reports and presentations to communicate findings to stakeholders.
o Recommend and document UX standards and guidelines specific to service catalogs, service portals, virtual agent, knowledge management, notifications, survey module, approvals and etc.
• UX Design Collaboration:
o Work closely with UX designers to translate user insights into design solutions for ServiceNow applications and modules.
o Provide feedback on wireframes, prototypes, and design concepts to ensure alignment with user needs.
• UX Improvement Recommendations:
o Identify areas for improvement in the ServiceNow user interface and user flow.
o Propose actionable recommendations to enhance usability, accessibility, and overall user experience.
Additional Information:
(Team size, direct reports, key deliverables, unique selling points, additional qualifications, team culture etc. )
• Strong understanding of user research methodologies, including qualitative and quantitative data analysis using ServiceNow OOB dashboards and analytics
• Working knowledge of industry leading UX practices and standards for self-service channels/tools
• Knowledge of ServiceNow platform capabilities and functionalities (Primarily ITSM – Knowledge Management, Service Catalogs, Virtual Agent, Mobile)
• Excellent communication and presentation skills to effectively convey user insights to technical and non-technical audiences
• Ability to work independently and collaboratively within a cross-functional team

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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