Offer summary

Qualifications:

High School Diploma required., Call center experience is necessary., Excellent communication skills are essential., Intermediate knowledge of computer applications is needed..

Key responsabilities:

Provide excellent customer service over the phone.

Handle incoming calls and ensure a positive experience for customers.

Maintain and operate personal equipment for call handling.

Allow client-required software to be uploaded for call management.

Job description

Our Client, a Home Security company, is looking for a Customer Service Representative for their Remote location.

Responsibilities:

Candidates are required to provide their own equipment for this role.

Requirements:

Call center experience required.
Excellent communication skills.
Intermediate knowledge of computer applications.
Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
High School Diploma
Internet Service (cannot connect via WIFI)
Core i3 with 16GB of RAM
Candidate must have a minimum of 25mbps upload and 25mbps download.
Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls.
Must have USB headset that is Avaya compatible for incoming customer interactions.
Allow client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls)

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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