Offer summary

Qualifications:

Fluency in Portuguese and English, both written and spoken., Excellent communication skills with a customer-centric approach., Strong problem-solving skills and attention to detail., Willingness to learn and adapt, with no prior experience required..

Key responsabilities:

Deliver outstanding customer support to Portuguese-speaking clients through various communication channels.

Address customer inquiries regarding subscription services, billing, and account management.

Resolve issues and provide effective solutions in a timely and professional manner.

Maintain accurate records of customer interactions and feedback in the CRM system.

Job description

Join Patrique Mercier Recruitment JP as a Portuguese Speaking Customer Support Representative for Subscription-Based Services! In this exciting role, you will be the voice of a leading company dedicated to providing exceptional service to its users. As a member of our dynamic team, you will assist Portuguese-speaking customers with their inquiries, ensuring they get the most out of their subscription experiences.

This position is perfect for someone who is passionate about customer service and enjoys helping others. If you thrive in a fast-paced environment and want to make a positive impact on customer satisfaction, we encourage you to apply!

Responsibilities

Deliver outstanding customer support to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
Address customer inquiries regarding subscription services, billing, and account management.
Resolve issues and provide effective solutions in a timely and professional manner.
Maintain accurate records of customer interactions and feedback in the CRM system.
Participate in training programs to enhance your knowledge of our services and improve your support skills.
Collaborate with the team to share best practices and improve overall customer experience.

Requirements

Fluency in Portuguese and English, both written and spoken.
Excellent communication skills with a customer-centric approach.
Ability to work independently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
No prior experience required; willingness to learn and adapt is essential.
Positive attitude and a desire to contribute to team success.
Experience with subscription-based services is a plus but not mandatory.

Benefits

Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
Professional growth & development opportunities.
Competitive performance bonuses.
Competitive (Greek) monthly salary + 2 extra salaries per year.
Health care benefits and numerous other discounts.
Fully paid training by certified instructors.
State of the art premises, providing a great working environment with relaxing break areas.
Special events as well as community & social responsibility initiatives.
Referral Program: Bring your friends and receive great bonuses!
Free Greek language courses.
Work for a Great Place to Work-Certified Company.