Global Program & Transformation Lead, Delivery Operations

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Global Program & Transformation Lead, Delivery Operations

Role Overview:

This role is responsible for driving a comprehensive programmatic transformation across the new, Delivery Operations (DO) organization. This includes establishing and executing a strategic framework that enables organizational transformation from the ground up, ensuring alignment with global priorities and local implementation across Operating Units (OUs).

Key Responsibilities:

• Programmatic Setup: Develop and implement a full programmatic approach for transformation, focusing on strategic planning and toolkit development for OUs to leverage in executing their transformation plans.
• Strategic Integration: Collaborate with Global and Regional PMOs to ensure the integration and alignment of various functional projects, including sales and field operations, within the broader transformation agenda.
• Toolkit and Governance Development: Build and implement a comprehensive toolkit and global governance framework to support OUs in their transformation efforts, ensuring consistency and standardization across the organization.
• Program Management: Oversee the development and maintenance of the DO Roadmap, coordinating with OU DO leaders to ensure their plans are comprehensive and aligned with overall transformation objectives.
• Interdependency Management: Identify and manage interdependencies, integration, and implementation plans in partnership with transformation teams, ensuring seamless execution across OUs.
• Implementation Support: Provide guidance and problem-solving support to OUs during implementation phases, ensuring alignment with strategic objectives and troubleshooting roadblocks to maintain progress.
• Stakeholder Engagement: Work alongside senior leaders to secure executive alignment and prioritization and ensure effective communication and change management throughout the transformation process.
• Performance Tracking: Monitor implementation progress against key performance indicators, maintaining focus on DO baseline and value realization, and ensure business continuity and risk mitigation.
• Coaching and Support: Support and coach OU leads in implementing project plans, fostering a customer-focused approach, and integrating change management and communication strategies

What You Will Need to be Successful:

• Extensive experience in leading large-scale, multi-functional transformation programs, with a proven track record of navigating complex organizational landscapes.
• Strong strategic thinking and problem-solving skills, with the ability to operate at both high-level strategy and detailed implementation levels.
• Excellent communication and stakeholder management skills, with experience working alongside executive leadership teams.
• Proven ability to develop and implement governance frameworks and toolkits to support organizational transformation.
• Experience in managing interdependencies and integration across diverse functions and regions.

Apply today to join us and build what’s next!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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