eCommerce National Account Manager - Remote

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

We are seeking a highly motivated, results-driven eCommerce National Account Manager to steward and grow relationships with a select group of strategic industry software platforms, as well as the promotional products distributors who use these platforms to drive their businesses. The role requires a strategic thinker with a keen sense of technical acuity and strong project management skills, as well as strong relationship management skills.

Key Responsibilities

• Develop an in-depth understanding of the platform(s), including features, benefits and opportunities for PCNA to further optimize our API integrations with, and our presence /engagement on, the platform(s).
• Serve as the business owner of PCNA’s customer integrations with several tech platforms and APIs and work with IT to drive prioritization and optimization recommendations based on our strategy and ROI. 
• Serve as the lead for our partnership with the platforms; positioning PCNA as the supplier partner of choice and building strong, long-term relationships with key decision-makers and stakeholders.
• Develop a systematic process for procuring data, analytics and developing insights from the platform.
• Leverage data and insights to create timely, actionable plans and partner with the sales and marketing teams to drive programmatic execution.
• Identify opportunities throughout the platform to grow consideration via improved merchandising, targeted up-sell/cross-sell strategies and expanded product/service offerings.
• Set and track sales goals, analyze performance metrics, and drive continuous improvement.
• Represent PCNA at relevant platform and/or industry events.

 Qualifications & Skills

• Bachelor’s degree in Business, Sales, Marketing, or a related field (preferred).
• 5+ years of experience in business administration, business development, sales or marketing.
• Experience with buying groups and/or SAS selling platforms
• Experience in developing business requirements and use cases for technical teams to execute against.
• Ability to analyze data and translate insights into actionable strategies.
• Demonstrated ability to coordinate and lead cross-functional teams, including IT / Development resources, across sales, marketing, customer service and IT initiatives that drive sales impact.
• Proficiency in Power BI, Salesforce, Microsoft
• Ability to travel as needed to meet with clients and attend industry events.

Preferred Experience

• Experience working in two-tiered B2B distribution environments
• Experience / working knowledge of promotional products software platforms and APIs (e.g. Common Sku, Promo Standards, etc.)

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

**********************************************

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.