Offer summary

Qualifications:

Bachelor's degree required., 7+ years of experience in the Programmatic industry, particularly in client services., Proven experience in managing enterprise-level clients and developing team members., Strong analytical skills and proficiency in MS Excel and data analysis..

Key responsabilities:

Manage relationships with large clients and lead a team of Client Success professionals.

Oversee client onboarding, implementation, and project management processes.

Serve as the main point of contact for client delivery and activation questions.

Facilitate client training and streamline processes and workflows.

Job description

This is a remote position.

About the Job

We are seeking an experienced and dedicated individual to join our MediaMath team as the Director of Client Success. The Director of Client Success is responsible for managing relationships with some of our largest clients and leading a team of Client Success professionals. This role plays a crucial role in ensuring client satisfaction, retention, and growth.

What you'll be doing:

You will be responsible for managing the relationships of some of our largest clients and leading a team of Client Success professionals.
Client Success is the primary point of contact for service delivery across Professional Services as well as project managers for onboarding (activation of solution design) and product activation.
They diagnose and coordinate with necessary MediaMath resources in order to achieve the client’s goals.
They can be deployed as ongoing service (Gold, Platinum) or on a project basis, both for a fee.
Own and develop strong relationships with the client and key stakeholders at all levels.
Project manage client onboarding and implementation process including product, channel, and partner activation, campaign launches, and ad-hoc projects.
Coordinate resource management and allocation and control activities across Professional Services teams to ensure projects are delivered on-time and on budget.
Serve as the main point of contact for delivery and activation questions from the client and issue resolution as needed (i.e., communication and expectation setting, raising tickets).
Help facilitate change management between self and managed service.
Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your clients.
Creating and streamlining processes and workflow.
Creating client staffing plans across Sales and Professional Services.
Client Training (facilitating educational programs).

Requirements

Is experienced with managing enterprise-level clients, dealing with key stakeholders, and focused on account retention and growth.
Experienced in online advertising account management, marketing consulting, and/or brand management or yield optimization.
An experienced people manager, with proven experience of creating development plans for their team.
A bachelor’s degree
7+ years of experience working within the Programmatic industry, specifically within a client services team.
A background in both Strategy and Activation.
Excellent listening, negotiation, presentation, written and verbal communication skills.
Strong analytical skills.
Must be comfortable with MS Excel, data analysis, and internet technologies.
Must be presently residing in the Philippines