Offer summary

Qualifications:

3+ years of contact center experience, preferably in payment plan servicing., Strong customer service orientation with excellent problem-solving skills., Experience collaborating effectively with cross-functional internal teams., Ability to work independently and adapt to changing processes and tools..

Key responsabilities:

Represent PayZen values and deliver excellent service through each interaction.

Educate and connect customers to technology and digital payment options.

Create repayment strategies for overdue payment plans using various communication methods.

Identify opportunities for improvement to enhance customer experience and streamline operations.

Job description

About PayZen

PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors, including NEA, SignalFire, Viola Group, and 7Wire Ventures.

The Role

We are seeking a proactive, creative problem solver Customer Service Representative to support patients in setting up payment plans through our platform and serve as the voice of our customers. This role will play a key part in delivering a seamless patient experience through a mix of inbound support, outbound communication, and collaboration with cross-functional teams. We are looking for team members who are passionate about contributing to the growth of a product that’s improving access to healthcare for all Americans.

In this role, you will report to the Head of Servicing and Operations on the Servicing team, collaborating closely with cross functional teams. This is an exciting opportunity to be part of a mission-driven organization poised for significant growth.

Responsibilities

Represent PayZen values and deliver excellent service through each interaction

Influence, educate, and connect customers to technology and share the value of digital payment options

Lead positive interactions and create a repayment strategy on overdue payment plans with patients using our customer service platform, including email, SMS, chat ,and phone

Work with providers to resolve any issues related to patient payment plans

As an individual contributor, you will identify opportunities for improvement and seek proactive solutions/tools to better the customer experience and streamline the day-to-day of the job

Requirements

3+ years of contact center experience (preferably in payment plan servicing)

Passion for helping patients and making a positive impact

Strong customer service orientation with excellent problem-solving skills

Experience collaborating effectively with cross-functional internal teams

Proven ability to work independently and resolve issues with minimal supervision

Comfort working in a remote environment with reliable communication and accountability

Adaptability to change, including evolving processes, tools, and schedules

Flexibility in work schedule to support business needs

Why PayZen?

An opportunity to positively affect the lives of thousands of patients

A chance to join a high-growth company at an early stage