Client Support Manager TR

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Advanced or bilingual proficiency in Turkish is required., Experience in customer support or client management is preferred., Strong problem-solving skills and ability to handle complex cases., Familiarity with online education platforms is a plus..

Key responsabilities:

  • Provide support to users in Turkish, addressing issues that arise during lessons.
  • Resolve complex cases through chat or phone calls.
  • Assist with translations of instructions and client response templates into Turkish.
  • Support the Non Assisted Support system, including chat bot management.

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Novakid Scaleup https://novakidschool.com/
201 - 500 Employees
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Job description

NovaKid - online-school for children 4 -12 years old, in which children remotely learn English language with natives from the US and the UK. Our customers come from more than 40 countries all over the world. We have 80K+ students and 3K+ teachers. We are proud of our international team of over 400 Novakiders.

We are looking for the client support manager with knowledge of Turkish at the advanced / bi-lingual level.

Duties:

  • Support users in Turkish, solving problems that arise during the lesson. Resolving complex cases in chat or by calls

  • Assisting with translations into Turkish (instructions, clients’ responses templates etc)

  • Assisting with Non Assisted Support (chat bot)

Conditions

  • Remote work, you can work from almost anywhere

  • Full time work - 5 days working week, working days on weekend, 40 hours per week

  • Interesting project, please contact us!

Required profile

Experience

Spoken language(s):
Turkish
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Teamwork
  • Communication

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