Offer summary

Qualifications:

5+ years in customer success, account management, or technical support., Experience with AI/ML infrastructure or hardware is a plus., Fluent in both English and Arabic, written and spoken., Excellent communication and stakeholder management skills..

Key responsabilities:

Drive customer onboarding, training, and adoption strategies.

Track customer success metrics and advocate for feature improvements.

Identify expansion opportunities and collaborate with AEs to drive renewals.

Act as the main point of contact for customers post-sale.

Job description

About Groq

Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.

Customer Success Manager

Mission: Ensure customers successfully adopt and scale Groq LPUs for AI workloads.

Responsibilities & opportunities in this role:

Drive customer onboarding, training, and adoption strategies.
Track customer success metrics and advocate for feature improvements.
Identify expansion opportunities and work with AEs to drive renewals.
Act as the customer’s main point of contact post-sale.

Ideal candidates have/are:

5+ years in customer success, account management, or technical support.
AI/ML infrastructure or hardware experience is a plus.
Excellent communication and stakeholder management skills.
Language:
- Fluent in both English and Arabic (written and spoken).
Personal Attributes:
- Biased for action
- Innovative, with the ability to adapt to new challenges and think creatively.
- Highly collaborative, with a customer-first mentality.
- Comfortable in a fast-paced, evolving environment.
- Strong communication and interpersonal skills to work with both internal and external stakeholders.

Attributes of a Groqster:

Humility - Egos are checked at the door
Collaborative & Team Savvy - We make up the smartest person in the room, together
Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
Curious & Innovative - Take a creative approach to projects, problems, and design
Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $220,000 to $250,000, determined by your skills, qualifications, experience and internal benchmarks.

Location: Some roles may require being located near or on our primary sites, as indicated in the job description.

At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.

Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.

Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.

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