Founded in 1993, MedeAnalytics is an innovation-focused company. Over the past three decades, we have worked tirelessly to reimagine healthcare through the power of data—and helped thousands of organizations achieve their potential along the way. Leveraging state-of-the-art analytics and data activation, MedeAnalytics delivers actionable insights that support payers, providers, employers, and public entities as they navigate the complex healthcare landscape. Using artificial intelligence and machine learning alongside the most advanced data orchestration in the industry, we empower organizations to optimize their resource allocation, experience superior patient outcomes, and achieve population health management goals.

And that’s just the beginning.

With a deep understanding of the complex challenges facing the healthcare industry, MedeAnalytics offers a comprehensive suite of solutions to address key areas such as:

Population Health Management: Gain insights into patient populations, identify at-risk individuals, and implement targeted interventions to improve health outcomes.
Value-Based Care: Optimize care delivery, reduce costs, and enhance patient satisfaction by aligning with value-based care models.
Revenue Cycle Management: Streamline revenue cycle processes, improve reimbursement rates, and minimize denials.
And more…

MedeAnalytics is committed to delivering cutting-edge technology and exceptional customer service. Our team is passionate about transforming healthcare and making a positive impact on the lives of patients.

About our Opportunity

MedeAnalytics is seeking a Sr. Solution Architect to be a key member of the Delivery and Operations team. This senior-level role will be responsible for identifying and developing a plan to address complex client business needs in partnership with other members of the professional services, technical operations, and product teams. The Sr. Solution Architect will have a broad background solving and implementing SaaS solutions for payers and providers, in addition to skill in helping to chart more optimal approaches to service delivery. This critical role reports to the Director of Operations at MedeAnalytics.

Essential Duties and Responsibilities:

Conduct client-facing meetings to gather and document complex detailed client business requirements for healthcare providers and health plan business intelligence/analytic applications.
Develop a comprehensive understanding of standard client use cases for MedeAnalytics products and apply that knowledge to client-specific requirements, providing consultative support to guide the client through requests and personalizations to achieve their business objectives.
Demonstrate client-specific solutions to internal and external stakeholders.
Conduct thorough investigations of bugs and issues, creating high-quality requirements in tickets with thorough and in-depth acceptance criteria.
Collaborate with Account Managers and Engineers to coordinate the completion of requests and execution of project deliverables to achieve high client satisfaction KPIs.
Document and disseminate both internal documentation as well as client-facing and business-appropriate reference materials that reflect the detailed configuration of client-specific MedeAnalytics solutions.
May be required to act as team lead.
Plan and facilitate requirement review meetings with various levels of internal and external stakeholders.
Participate in process improvement and internal projects outside of standard client needs.
Utilize industry experience and product knowledge to support consulting engagements.
Lead training plans to enable other team members to develop Solution Architect-like skills.
Identify challenges and trends in client implementation and support work and partner with internal teams on opportunities to improve MedeAnalytics service delivery.
Collaborate with internal stakeholders on business process architecture.
Participate in design/build sessions (with Product, Platform teams) for development of new functionality and customization of existing functionality within the Mede suite of products.
Contribute to high-level strategic decisions around product design and development (guidelines, best practices, etc.).
Monitor and assess trends in healthcare technology and analytic methodologies to improve custom adoption and support new sales.
Partner with teams on audit and compliance initiatives related to SOC and HiTrust.
Coordinate activity for the internal Architecture Review Board, Solution Forum, and other similar meetings, to assess complex client needs and solve problems efficiently through product improvements, configuration, or other means.
Collaborate with key team members on the company’s product and technology roadmaps to achieve optimized software product implementation and long-term support.
Identify opportunities and implement procedures for automation, delivery improvement, and cost management. Supports continuous improvement projects through analysis, execution, and consultation.
Consult with client-facing teams on issue resolution to document improvement and outcomes.
Document short and long-term solutions to ensure knowledge management.

Qualifications and Experience:

7+ years of experience in healthcare IT services, implementation delivery, and/or operations including SaaS solutions, with proven experience in other relevant senior roles.
7+ years of experience working in a SaaS software environment and with professional services, support, and delivery teams.
Preference for candidates with previous experience working with MedeAnalytics or similar products.
Preferably a degree in Business, Healthcare Management, Information Systems, Computer Science, or related fields.
Strong analytical, verbal, and written communication skills.
Demonstrated ability to achieve client outcomes through optimized product solutions.
Expert understanding of the healthcare industry and knowledge of healthcare terminology.
Proficiency in Microsoft Excel (expert), Microsoft Project, Microsoft PowerPoint, Microsoft Visio, Office365, and Jira.
Advanced understanding of Agile Methodology and SaaS.

Leadership Skills:

Strategic Thinking and Vision: Ability to develop and implement long-term strategies that align with organizational goals and drive business growth.
Influence and Negotiation: Excellent negotiation and influencing skills to drive adoption and advocacy of new and compelling ideas.
Team Building and Development: Proven experience building high-performing teams and developing individuals to reach their highest potential.
Collaboration and Facilitation: Exceptional facilitator of teamwork and decision-making, creating an open and transparent environment for collaboration.
Operational Excellence: Experience in identifying opportunities and implementing procedures for automation, delivery improvement, and cost management.
Client and Stakeholder Management: Ability to consult with client-facing teams on issue resolution and document improvement and outcomes.
Performance Management: Skills in employee development and performance management, including organizing, prioritizing, and scheduling work assignments.
Innovation and Continuous Improvement: Ability to monitor and assess trends in healthcare technology and analytic methodologies to improve custom adoption and support new sales.

Additional Information:

MedeAnalytics believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $130,000 - $165,000 USD. Please note that actual compensations for all roles may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, relevant work experience, professional achievements/qualifications, skill level, business need, location and will be finalized at the time of offer.

Benefits Include:

Comprehensive Medical, Dental, and Vision Coverage – Effective the first of the month following your start date
Company-Paid Life & AD&D Insurance, plus Short-Term and Long-Term Disability (STD/LTD)
Company-Paid Employee Assistance Program (EAP) premium tier for your wellbeing
401(k) Plan with company match
Paid Holidays and Paid Time Off (PTO) Accruals
Employee Referral Bonus Program
Professional Development Opportunities to support your growth
And More!

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

** At this time, we are unable to provide or transfer sponsorship; candidates must be authorized to work in the country where this position is located and cannot require sponsorship now or in the future.

At MedeAnalytics we deeply value each and every one of our committed, inspired and passionate team members. If you're looking to make an impact doing work that matters, you're in the right place. Help us shape the future of healthcare by joining #TeamMede.

MedeAnalytics does not utilize any outside vendors/agencies. Please no unsolicited phone calls or invites.

Sr. Solution Architect

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