General Manager - Kobas

Job Description:

General Manager – Kobas

Kobas provides Software-as-a-Service to the hospitality industry, transforming operational routines from dull, spreadsheet-based grind to quick, point-and-click management, across our core product pillars: In-Venue, Operations, Customers, Teams and Insights.

Our software helps food and beverage businesses process millions of pounds of sales each year. We unite with our clients so that they can benefit from our complete hospitality system, as well as ensuring that best practices can be followed, sharing knowledge amongst our clients, providing insight, and achieving maximum ROI.

So, if you enjoy a bite out to eat or enjoying a drink with friends – you’ve most likely been served using Kobas technology.
 

Mission Statement
To make it simple to provide great hospitality.

Vision
To be the hospitality platform that brings everything and everyone under the same roof. What you need as you grow, served up by the same team with the same vision. Complete hospitality management.

POSITION

The General Manager (Business Unit Leader) The role has overall responsibility for the business and offers both autonomy and scope for growth, support for this will be provided by senior functional leaders in the group. In particular, working closely with the Group Leader.  The purpose of this role is to plan, direct and manage the performance of the Company as dictated by the overall strategy to maintain and develop business growth.

In this key role, you will ensure that Company goals are met in a timely fashion by efficiently and effectively managing personnel and resources, working closely with a very established and knowledgeable team. The post requires strong multi-tasking, organisational, interpersonal and leadership skills.

JOB RESPONSIBILITIES

The General Manager will report to a UK Group Leader and will be responsible for:

• The financial and resource planning for all aspects of Kobas to deliver the overall strategy of the business
• Ensuring the business is financially sound, well managed, and achieves key targets
• Directing and managing employees and resources to meet business objectives, within budget
• Overseeing the welfare and development of team members
• Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results
• Developing the product strategy and ensuring delivery against a published roadmap
• Ensuring an outstanding standard of work and customer service
• Building relationships with industry partners and alliances, principally across the UK Hospitality and POS community
• Implementing risk management policies to address strategic, operational and legislative compliance risks
• Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations.

Essential Competencies and Experience

Leadership

• Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team
• Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business
• Sound planning skills and the ability to contribute to and influence strategic direction and vision
• Excellent decision-making skills and an analytical approach to problem solving
• A collaborative leader with a willingness to actively work on customer accounts and problem solving alongside any member of the team.

Sales and Marketing

• Experience in the UK Hospitality sector, with knowledge of the sales cycles of the sector and how best to approach the market.
• Experience building and maintaining long-lasting relationships with a broad range of clients from small businesses through to major enterprise
• Exposure and knowledge of how to manage a successful sales pipeline and build a successful sales team
• The ability to resolve high-level, complex customer complaints in a diplomatic and professional manner
• A proven customer focus and extensive experience in a client service or sales environment
• Excellent interpersonal skills, and the ability to form real connections with people from diverse professional backgrounds – from interns through to CEOs.

Financial Results

• Knowledge of financial management and establishing controls and balances to minimize financial risk
• Experience building a solid company forecast, extrapolating expected performance and monitoring results.  

General

• Experience in developing, implementing and enforcing company policies and procedures
• The ability to support the executive team to make informed decisions on behalf of shareholders
• Knowledge of statutory, legal and contractual obligations
• Contract negotiations and frameworks with both suppliers and customers.

JOB QUALIFICATIONS

• A degree or equivalent in a relevant management, business and/or information technology discipline a bonus, or comparable work experience
• Industry knowledge and an established profile within the UK Hospitality and/or POS software industry is highly desirable.

Your Personal Characteristics will include

• Thrive in a result driven background and be comfortable with financial and performance measurement
• Experience as a Leader within a software business, likely looking to step into your first senior role
• Understand the need to balance commercial success with customer satisfaction and employee engagement
• Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment
• Have exceptional communication skills delivering clearly and confidently, both in person and in writing
• Be energetic, motivated, and enthusiastic with a “can do” attitude
• Have excellent attention to detail
• Work with honesty and integrity.

Business Unit: 

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

IS THIS YOU?