Offer summary

Qualifications:

Any graduate with 2-6 years of relevant experience., Minimum of 6 months in US Mortgage Voice Process required., Excellent written and oral communication skills are essential., Good exposure to MS Office Excel is necessary..

Key responsabilities:

Review and verify documentation submitted by borrowers for accuracy and completeness.

Follow up with borrowers or third parties for any missing documentation.

Communicate with loan officers, underwriters, and borrowers to resolve issues related to documentation.

Handle escalations and support managers in decision-making to improve efficiency and quality.

Job description

HOI Associate

Job Title :	HOI Associate
Qualification :	Any Graduate and Above
Relevant Experience :	2 – 6 years
Must Have Skills :	1.Meet TAT and Quality matrix 2. Handle escalations 3.Reviewing all documentation 4.Excellent written and oral communications skills. 5.Completed minimum of 6 Months in US Mortgage Voice Process 6.Good exposure to MS office Excel 7.Not on performance improvement plan / Counselling in last 6 months 8.Should be willing to work in night shift
Good Have Skills :	Experience in HOI and Flood insurance
Roles and Responsibilities :	1.Reviewing all documentation submitted by the borrower, including income statements, asset statements, tax returns, and identification documents 2.Verifying the accuracy and completeness of each document according to lending guidelines and regulatory requirements. 3.Following up with the borrower or relevant third parties to obtain any missing or additional documentation necessary to complete the loan file 4.Communicating with loan officers, underwriters, and borrowers to address questions, discrepancies, or issues related to documentation. 5.Answering or making calls to borrowers & employers 6.Responding efficiently and accurately to employers and client 7.Obtain the information and document it in a client system. 8.Meet TAT and Quality matrix 9.Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making. 10.Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality. 11.Lead by Example. Ensure working environment is stable and people feel motivated to participate and involved.
Location :	Bangalore
CTC Range :	3 – 4.5 LPA (Lakhs Per Annum)
Notice Period :	30 Days
Mode of Interview :	Virtual
Shift Timing :	Night Shift
Mode of Work :	Work From Home