Spanish Bilingual Remote Phone Operator (ZR_22104_JOB)

This is a remote position.

Key Responsibilities

• Answer and manage 120–150 incoming calls per day in a professional and timely manner
  

• Schedule, reschedule, and cancel patient appointments using eClinicalWorks
  

• Create and route telephone encounters accurately within the EMR system
  

• Respond to patient inquiries and resolve basic questions about services, appointments, and clinic procedures
  

• Triage and escalate urgent issues to the appropriate clinical team
  

• Communicate effectively with on-site staff to ensure seamless patient care
  

• Maintain accurate documentation and ensure HIPAA compliance at all times
  

• Manage multiple tasks simultaneously while maintaining high attention to detail
  

Qualifications

• Minimum 1 year of experience in a medical office or call center environment
  

• Proficiency in eClinicalWorks EMR is required
  

• Must type at least 45+ WPM and be comfortable navigating multiple systems simultaneously
  

• Strong verbal and written communication skills
  

• Highly organized, focused, and self-motivated in a remote work environment
  

• Reliable high-speed internet connection and a quiet, professional home workspace
  

• Bilingual (English/Spanish) preferred
  

Independent Contractor Perks

• Permanent work-from-home position
  

• Immediate hiring
  

• Steady freelance opportunity
  

• Full-time position with potential for long-term growth