Director, Product

Title: Director, Product 

Location: Remote 

Posting Date: 4/15/25 Closing Date: April 21

Salary Range: $$144,000 - $180,000  

About Equal Opportunity Schools (EOS) 

Equal Opportunity Schools (EOS) is a nonprofit organization dedicated to ensuring that all students have access to rigorous college and career-preparatory courses in secondary education. By partnering with school districts nationwide, EOS works to identify and dismantle barriers that prevent these students from enrolling and succeeding in advanced academic programs such as Advanced Placement (AP), International Baccalaureate (IB), and dual enrollment courses.  Learn more at https://eoschools.org/.   Through data analysis, proprietary tools, and year-round support, EOS empowers educators and system leaders to create learning environments where every student is seen, understood, and given the opportunity to realize their full potential. 

General Overview 

The Director, Product is the customer experience expert for programs and products, driving critical interdepartmental coordination and product delivery outcomes. They will translate business needs into actionable product features, manage the product lifecycle, and collaborate with internal teams to implement strategy and leverage customer insights for continuous improvement. Reporting to the VP Innovation and Strategy, this role plays a key part in developing and executing the product vision and roadmap and ensuring a high level of customer acquisition, retention and innovation.  

Expected Outcomes 

Develop and Execute the Product Vision and Multi-Year Roadmap (55%) 

• Align product strategy with EOS’ long-term growth objectives, ensuring EOS’ digital products are user-centered and accessible.
• Ensure digital initiatives integrate seamlessly with the EOS’ operational model and product delivery.
• Prioritize and manage a roadmap that balances innovation with operational feasibility.
• Identify new ways to merge technology and in-person experiences to maximize customer lifetime value and operational capacity.
• Leverage EOS’ unique capabilities to create differentiated offerings for customers.
• Drive innovation informed by market trends to drive innovation.
• Act as the subject matter expert on customer experience, supported by real-time data.
• Influence and shape the C-suite’s strategic thinking on product opportunities which emerge from existing programmatic delivery and which directly or indirectly support EOS’ mission.
• Advocate for customer-centric product improvements that further EOS’ mission.

Partner with Other Teams for Effective Execution (45%) 

• Translate business requirements into actionable development tasks and clear projects.
• Work closely with educational internal leaders, engineers to ensure seamless execution of the product vision, ensuring a high-quality user experience.
• Implement robust impact processes to measure program and product satisfaction. 
• Partner with operations, marketing, and other teams to ensure solutions that enhance EOS’ services and products 
• Align product initiatives with broader company objectives and brand positioning.
• Support product rollout with best practices and ensure high-quality support for customers in real-time.

Required Qualifications 

1. Product Strategy & Execution Experience
   • Proven experience developing and executing a multi-year product roadmap aligned with organizational growth goals.
   • Demonstrated ability to balance innovation with operational feasibility.
2. Customer-Centric Product Leadership
   • Deep understanding of user-centered design and creating accessible digital experiences.
   • Experience using real-time data to improve customer experience and influence executive-level strategy.
3. Cross-Functional Collaboration
   • History of working with engineering, operations, and marketing teams to execute and deliver products.
   • Ability to translate complex business requirements into actionable tasks for cross-functional teams.
4. Mission-Driven Mindset
   • Experience working in mission-driven or impact-focused organizations, with a demonstrated commitment to equity and accessibility.
5. Measurement and Impact
   • Experience implementing impact measurement systems to evaluate customer and program satisfaction.
6. Strong Communication Skills
   • Ability to influence and advise eaders, including shaping strategy through product insight.

Preferred Qualifications 

7. Education Sector Experience
   • Familiarity with K-12 or higher education ecosystems and the challenges faced by schools, educators, and students.
8. Hybrid Product Experience
   • Experience developing blended solutions that combine in-person and digital experiences.
9. Growth Stage Experience
   • Experience scaling products and teams in a growth-oriented organization.
10. Technical Fluency
    • Understanding of product development processes, including Agile methodologies, user testing, and analytics tools.
11. Innovation Portfolio Management
    • Ability to drive innovation by identifying and evaluating emerging market trends, particularly in tech-enabled services.
12. Brand & Product Integration
    • Experience aligning product development with broader brand strategy and market positioning.

Travel Requirements/Expectations: 

• This job may require travel, including out-of-state travel, up to 10% of the time.
• A valid background check is required

Physical, Mental, & Environmental Demands: 

• This position is remote. The routine use of standard office equipment such as computers, phones, etc. is expected from a home office environment.

Employee Value Proposition 

Career Advancement 

• We prioritize recognition: We know how hard our team works for our students and school teams. We have a comprehensive recognition program in place the allows staff to celebrate one another, as well as opportunities for leadership to acknowledge the deep contributions of our team. Our high performers feel seen. 
• We fund professional development: We believe all staff deserve access to learning that meets them in their career development stage. We provide $500 for PD funding for all staff. We maintain an updated, accurate competency model to ensure staff have the clarity they need to chart their development path with their managers. This enables them to prioritize the right types of self-guided learning activities. 
• We deepen this investment for people managers: Our leaders engage in continuous learning because we know the power of a well-equipped leader. When our leaders are good at taking care of our team, the team can take care of the work of our mission. 

Work Structure 

• Remote/hybrid work: We believe that talent exists all over. We structure the work that allows our clients to work wherever they need to have fulfilled personal lives beyond work. We also provide an annual stipend to ensure staff have resources to create workspaces where they can focus and thrive. We ask staff to provide availability between 10-2 in their respective time zones to allow for collaboration and support.
• Great paid time off and work flexibility: In addition to our 1-week office closure at the end of the calendar year and our 1-week office closure in the middle of the summer, we offer robust paid time off (PTO) and paid holidays to ensure our staff have a chance to recharge from the work of our mission.

Total Rewards 

• Highly competitive starting base pay: We aim to meet the market here. We pay our new hires very well for their depth of expertise. We set our salary bands at the 50th percentile of the market, and trend towards the 75th. We benchmark against the major metropolitan areas in the ed-tech sector to ensure our staff have compelling salaries no matter their region. We place people on bands based on their depth of expertise and competency
• Meaningful band movement: We offer the left half of the range for new employees and work to ensure current employees gain access to the higher end of the scale with deep experience and competency. We invest in your development so you can improve your base salary through demonstration of deepened competency. 
• Comprehensive benefits offerings: We exceed industry average retirement matching and meet the market with our healthcare coverage. We care about the wellbeing of our employees, so we pay for 80% of your insurance and provide additional resources like Employee Assistance Program(s) and Student Loan Repayment.

What We Offer 

Our employee benefits are designed to give everyone at Equal Opportunity Schools (EOS) a full, healthy, and happy life.   EOS covers the majority of employee medical and dental, and all vision coverage with a well-known national healthcare provider, and subsidizes costs for spouses, domestic partners and/or children.   We offer flexible spending accounts for medical and dependent care, as well as many options for voluntary enrollment in plans that meet the needs of our staff and their families.  EOS offers 100% employer paid life and disability insurance. EOS offers highly competitive salaries and a robust 403(b) retirement plan with up to 6% match.  Employees can earn up to 16 hours per month based on years of service.  In addition to 7 paid holidays our offices are closed for 2 one-week organizational breaks per year to provide staff well deserved breaks from their work. We provide up to 8 weeks of paid bonding leave.  

Application Process 

This posting will close on midnight on Monday, April 21st. The first stage in our application process is the application, which includes submitting your resume and short written responses.  Candidates who move to the second stage of our interview process will be invited to join members of our team for a 45-minute Teams interview.  Our final candidates will be invited to an interview with our hiring manager, the VP Strategy and Innovation. We aim to have an offer extended by May 15, 2025, after the co-referencing stage with the final candidate. 

If you have some but not all of the qualifications and are interested in the position, we very much encourage you to apply.