Implementation Manager-Healthcare (Remote)

Who we are:

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception. 

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

What you’ll be responsible for:

Reporting to the Implementation Director and collaborating with team members throughout the rest of the organization. The Implementation Manager is responsible for managing multiple concurrent implementations while sustaining a level or quality for our healthcare provider customers. The Implementation Manager will utilize project management methodologies for each implementation while acting as primary point of communication for the director to executive level client and internal stakeholders. The responsibilities include managing requirements, containing scope, consistent project updates, schedule/plan, monitoring the quality of the deliverables/milestones, issue escalation, and internally ensuring appropriate resource allocation.

What you’ll work on: 

• Must have strong project management discipline, including development of project plans, assessment and mitigation of risk, effectively meeting management and tracking actions and issues
• Must be able to manage 20-30 implementations concurrently
• Oversee the implementation and execution of all programs/projects ensuring they are delivered according to contract requirements
• Develop implementation strategies for process improvement
• Manage client relationships, including being primary point of contact while coordinating meetings, reporting, issue resolution, etc. 
• Travel 10-15% 
• Develop and maintain extraordinary relationships with new partners to ensure the successful rollout of clinical and technology programs
• Work with our partners to understand their current processes, goals, and priorities to develop an effective program rollout strategy
• Communicate effectively with all project stakeholders, including partner champions and project team members in a timely and consistent manner
• Identify early in the implementation process any risks or issues which may impact launch timelines
• Work with the key stakeholders to determine mitigation plans
• Lead onsite and offsite meetings and training events
• Work collaboratively with our physicians, clinical, eam, and leaders to develop program scope
• Work closely with our support, credentialing, and physician liaison teams to ensure that our partners, and our physicians, are getting the support they need for a successful launch
• Help shape internal processes that will ensure the scalability of our business

 
What you’ll bring to Access TeleCare:

• Bachelor’s Degree
• Minimum of 3 years of hands-on project management experience ideally in a Healthcare environment
• Minimum of 5 years’ experience of customer facing project management experience
• Healthcare Industry background 
• Formal training in project management preferred
• PMP Certified preferred but not mandatory 
• Must be detail orientated and have great oral and written communication skills
• Ability to lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
• Ability to summarize and present information at the appropriate level of detail for the intended audience across various levels in the organization and with the client.
• Ability to work in a fast-paced, dynamic environment
• Ability to professionally work with director to executive level members of the healthcare industry and to be seen as a subject matter expert on SOC services offered and project management
• Ability to work independently and take action independently
• Strong analytical, problem solving and facilitation/process mapping skills
• Strong competency utilizing MS Office tools, including: Word, Excel, MS Project 2010 and Visio software
• Strong presentation skills and interpersonal skills, ability to guide a customer’s decision-making
• Ability to thrive in a remote based environment, high growth, and fast paced organization 
• Must be able to remain in a stationary position 50% of the time.

Company perks:

• Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Flexible Vacation Policy, Wellness Days, and Paid Holidays

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom. 

The information in this job description has been designed to indicate the general nature and level of work performance by employees within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employee assigned to this job.  

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.