Offer summary

Qualifications:

Bachelor's degree in Engineering or related field., Experience in voice and contact center technology., Strong understanding of cloud communication solutions., Excellent problem-solving and analytical skills..

Key responsibilities:

Design and implement voice and contact center solutions for clients.

Collaborate with cross-functional teams to enhance customer experience.

Provide technical support and troubleshooting for communication systems.

Engage with clients to understand their needs and deliver tailored solutions.

Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. The Company provides an end-to-end approach to help businesses overcome the complexity of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes. Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach. The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud. Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.

Job description

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally. To augment our enterprise digital transformation offerings, we recently incorporated a new business consulting unit with a dedicated team of expert consultants into our operations.

As we continue creating momentum for our products in the APAC region and helping customers with their communications needs, we are looking for a Voice Engineer specializing in our 'Contact Center Technology.

Want to be part of our journey?

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