Technical Support Engineer at Veriff

Offer summary

Qualifications:

Experience in Technical Support or a similar role, Basic understanding of software programming and APIs, Fluency in both written and spoken English, Comfortable creating longer SQL queries and troubleshooting web applications..

Key responsabilities:

Taking ownership of reported issues and ensuring their resolution

Conducting research, diagnosis, troubleshooting, and identifying solutions to system and service problems

Escalating unresolved issues to developers and documenting solutions for the knowledge base

Participating in an on-call rotation and resolving production incidents.

Job description

Veriff is actively hiring a Technical Support Engineer for the USA!

As a Technical Support Engineer, you will solve the hardest problems that our customer-facing teams have to escalate. Ultimately, you will be a person that our customers trust—they will rely on you to provide timely and accurate solutions to their technical and integration problems. Hence, if you’re naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way, we’d like to meet you!

You'll help us protect honest people online by:

Taking ownership of reported issues and ensuring their resolution
Conducting research, diagnosis, troubleshooting, and identifying solutions to address system and service problems
Escalating unresolved issues to the appropriate developers and documenting standardized solutions for the knowledge base
Handling crises in the event of feature failures or application downtime
Developing, tracking, and reporting on key metrics
Participating in an on-call rotation and resolving production incidents

You are the right future Veriffian for the job if you have/are:

Experience in Technical Support or similar role
Basic understanding of software programming
Fluency in both written and spoken English
Fundamental knowledge of APIs
Comfortable creating longer SQL queries
Capability to troubleshoot web applications
Comfort working with Mac, Linux, and Windows
A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills

You’re an especially awesome match if you have/are:

Trilingual in English/Spanish/Portuguese
Experience with JIRA, Confluence, and Github
Built smaller applications or integrated services
Some knowledge of TypeScript, Python, Postgres, or ReactJS

Compensation:

The base salary for this role is $84,000 - $143,000. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Eligible Locations:

California, Colorado, Florida, Georgia, Idaho, Illinois, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Texas, Vermont, Virginia, Washington

Why Veriff?

We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we’re dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force.When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career whilst looking after you along the way with a range of benefits designed with you in mind. Some of our favourites include...

Flexibility to work from home at our eligible locations in the USA
Extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success
Private health insurance coverage to ensure you’re feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you!

Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy.

#LI-JB1 #LI-Remote

Required profile