Billing Operations Analyst

About the Role

As a Billing Operations Analyst, you will join our Customer Growth team at Weni by VTEX , a business unit of VTEX. You will be responsible for ensuring the financial and operational efficiency of the Weni platform by managing accurate customer billing, overseeing active and inactive contracts, and controlling operational costs with a focus on optimization and performance.

What you will do

• Ensure accurate and timely billing for all Weni clients;
• Conduct regular audits to identify active accounts without a valid contract;
• Work closely with the Sales and Customer Success teams to resolve contractual issues;
• Monitor and analyze operational costs, identifying opportunities for optimization;
• Develop periodic reports with insights and proposals for financial and operational improvements;
• Support the development of automated billing and contractual compliance processes.
• Review and ensure the accuracy of variable compensation calculations based on billed contracts.

Who you are

• Experienced in Billing, Revenue Assurance, Financial Operations, or similar areas.
• Familiar with SaaS platforms and related technologies.
• Strong analytical skills and keen attention to detail.
• Excellent interpersonal and communication skills.
• Able to propose practical and efficient solutions to operational challenges.
• Proficient in Excel or Google Sheets for financial analysis and management reporting.

Nice to have

• Experience with process automation.
• Knowledge of data analysis tools such as Power BI or Tableau.
• Intermediate to advanced English proficiency.

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024).

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

About Weni by VTEX

Weni by VTEX is a business unit of VTEX dedicated to enterprise customer experience solutions powered by artificial intelligence, designed for brands and retailers.

With the Weni Platform, we redefine sales and post-sales journeys through hyperautomation and the smart integration of data into conversational channels, delivering faster, more personalized, and more efficient experiences for consumers.

Benefits

• Health, dental, and life insurance with national coverage provided by VTEX;
• Language development incentive program (English, Spanish, Portuguese);
• Flexible meal allowance;
• Extended parental leaves;
• Flexible work schedule and remote-first culture;
• Financial assistance to build your work-from-home setup;
• Wellness program;