Customer Success Analyst

About the Role

As a Customer Success Analyst, you will be responsible for ensuring Weni by VTEX clients' experience,  driving expansion, and turning them into promoters of Weni’s products. You will maintain strong relationships with Weni by VTEX clients, working closely with C-Level executives, understanding their needs, and demonstrating the value that Weni by VTEX solutions bring to their business.

What you will do

• Ensure ongoing customer engagement and maximize product usage, delivering added value to their operations;
• Negotiate contract renewals and expansions (Upsell) to drive revenue and strengthen partnerships;
• Lead strategic meetings with clients, offering technical solutions that meet their needs;
• Monitor customer health, anticipating risks and identifying growth opportunities;

Who you are

• You adapt and learn quickly;
• You approach problems with a technical mindset;
• You have knowledge and/or experience in one or more of the following areas: Retail, Marketplace, Digital Commerce, Omnichannel, and understand the impact these areas have on customer experience;
• You have a technical and analytical mindset, delivering simple solutions to complex problems that improve the customer experience;
• You are a digital commerce expert;
• You are fluent in English and comfortable communicating with global clients.

About VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024).

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

About Weni by VTEX

Weni by VTEX is a business unit of VTEX dedicated to enterprise customer experience solutions powered by artificial intelligence, designed for brands and retailers.

With the Weni Platform, we redefine sales and post-sales journeys through hyperautomation and the smart integration of data into conversational channels, delivering faster, more personalized, and more efficient experiences for consumers.

Benefits

• Health, dental, and life insurance with national coverage provided by VTEX;
• Language development incentive program (English, Spanish, Portuguese);
• Flexible meal allowance;
• Extended parental leaves;
• Flexible work schedule and remote-first culture;
• Financial assistance to build your work-from-home setup;
• Wellness program;