Technical Support Specialist

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centred around excellent people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to rush with some of the most complex, leading-edge technologies.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why being a part of Mitratech is so unique!

The Technical Support Specialist is responsible for third-line support, installation, upgrade, configuration, and testing of Mitratech’s suite of products.

Candidates should have a strong technical background and a proven in-depth knowledge of .NET Applications, Windows Server platforms, and Microsoft SQL Server.

 Responsibilities

• Remotely access client sites to load and configure web services, database and application software, and test applications before handover. Resolve any technical issues that arise during installation and subsequent operation.
• Troubleshoot SQL performance issues
• Perform version upgrades and deploy software patches.
• Implement and validate Mitratech’s suite of products in different configurations, such as Citrix, Windows Clusters and virtual environments.
• Liaise with Engineering to ensure all necessary software and custom components are configured and prepared according to agreed-upon client plans and timescales.
• Ensure internal systems, plans and documentation are updated and maintained. When required, assist with in-house testing, training and administration.
• Provide 3rd-line support, including remote investigation and diagnostics.
• Any other tasks that may be assigned to the role occasionally. 

Skills and Experience

 Strong Hands-on Working Knowledge of:

• Windows Server, including installation configuration and security
• Microsoft Office applications
• MS SQL Server administration and performance troubleshooting and T-SQL
• Understanding of SAML SSO technology
• Microsoft IIS
• Windows Communication Foundation (WCF) experience is desirable but not mandatory
• Deploying .NET Applications in Windows Server environments
• A working knowledge of XML
• Windows Server security, policies & Active Directory
• PowerShell Script and command batch writing
• Basic knowledge of C# desirable, but not essential
• Experience with SOAP APIs
• JavaScript
• Some QA experience is desirable

 Experience Required:

• Degree or equivalent experience in Software/Application support or some applicable business or technical discipline.
• Strong technical background, specifically Windows O/S, .NET, IIS and SQL Server
• Experience with medium to large system implementations
• Confident in explaining complex technical solutions to English-speaking clients
• 5+ years Support experience

 Personal Skills

• Must have a strong 'can do' attitude and be a self-starter.
• Excellent customer-facing skills with the ability to communicate at all levels, including Senior Management, internal and external to their organisation.
• Must have excellent administration, written documentation and verbal communication skills.
• Must be a quick learner with strong problem-solving skills, analytical and solutions-oriented.
• Must be able to prioritise workload and work to deadlines.

We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.