Offer summary

Qualifications:

Background in Managed Service Providers (MSP) or B2B environments., Experience with Office 365, Azure, Windows 11, macOS, and iOS., Proactive problem solver who is self-motivated and adaptable., Excellent communication skills with a passion for delivering first-class service..

Key responsabilities:

Be the first point of contact for technical queries via phone, email, and ITSM tool.

Manage and progress tickets, ensuring clear communication with clients.

Work closely with 2nd and 3rd Line teams to deliver timely solutions.

Visit customer sites as needed for face-to-face support.

Job description

GET STAFFED ONLINE RECRUITMENT LIMITED

IT Support Engineer

Location: Remote (Home-Based with Travel to Customer Sites)

Salary: £26,000 - £28,000 per annum (depending on experience)

Employment Type: Full-Time

Join Our Client as a 1st Line Support Engineer - Fully Remote Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service? As a 1st Line Support Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, fully remote environment. You’ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You’ll Love This Role:

Work Remotely: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You’ll also have the opportunity to visit customer sites, adding variety to your routine.
Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exam incentive scheme, so you’ll be continually enhancing your knowledge and career.
Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
Generous Leave: You’ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday!
Tech Perks: You’ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you’re set up for success.
Financial Security: Their company pension scheme will help you plan for the future.

Why You'll Love This Role:

Be the first point of contact for technical queries via phone, email, and their ITSM tool.
Manage and progress tickets, ensuring clear and consistent communication with clients.
Work closely with 2nd and 3rd Line teams to deliver timely solutions.
Visit customer sites as needed for face-to-face support.
Stay ahead of emerging technologies to deliver the best service.

What They’re Looking For:

A background in Managed Service Providers (MSP) or B2B environments.
Experience with Office 365, Azure, Windows 11, macOS, and iOS.
A proactive problem solver who is self-motivated and adaptable.
Excellent communication skills with a passion for delivering first-class service.

Ready to Join? If you’re excited about advancing your career while enjoying great benefits and a flexible working environment, they’d love to hear from you.

Position Details:

Full-time, Permanent
Monday - Friday schedule
Fully Remote with occasional customer site visits

How To Apply

Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced Service Desk Manager looking for a new challenge, they would love to hear from you.

Apply now through the companies dedicated recruitment portal and take your career to the next level!

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