Customer Success Manager

How to apply -

It's a simple 6-step process -

1) The first step is to apply for the role, please click on the mentioned link and fill out the form. - https://recruiterflow.com/wishup/jobs/55

2) Once all the details are filled in, you will encounter 2 online proctored tests, the Aptitude test (25 minutes duration) and the English writing test (15 minutes duration) on the link here -

a.) https://app.wishup.co/test

b.) https://app.wishup.co/start_test/english

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Client Success Manager/Customer Success Manager
• Role – Full-time
• Grade – Manager / Sr. Manager
• Location – Remote - Work from home / anywhere
• Work hours – 5 days a week / 6:30 PM - 3:30 AM

What’s in it for you?

• A fully remote (work from anywhere) role
• International exposure: You’ll get to interact and build relationships with the most innovative global founders and CXOs working on cutting-edge ideas
• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

What will you do?

• Develop and execute the customer success strategy for your assigned accounts to drive revenue retention
• Monitor customer health, adoption metrics, renewals, and execution of customer success plans
• Increase client lifecycle by consulting relevant new ideas and demonstrating a high level of customer service that enables end-users to improve efficiencies
• Partner with sales and operations to provide insights on customer health with a focus on adoption, expansion opportunities, and renewals
• Provide insights to Market Development, Customer Operations, and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Build deep relationships with key customer stakeholders to inform engagement strategy and create new opportunities and service advocates
• Participate in company events alongside the team to foster networking and brand presence, and stay up to date on industry trends
• Participate in strategic migration activities as required
• Contribute to the overall vision and strategy of the Customer Success Management Group

What are we looking for?

• 2+ years of customer success/client relationship experience, post-sales or consulting role
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy and solution-oriented
• Proven track record and enthusiasm for driving outcomes with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
• Ability to adapt and thrive in a fast-paced environment and rapidly changing market
• Graduation in any stream
• B2B SAAS exp preferred

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.