Tech Lead- Ticket Management

About Elevate

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 200+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

Where You Come In

Elevate is embarking on an exciting transformation journey from a non-tech company to a

product-led organization where our technology will become a primary revenue driver. This is a rare

opportunity to help shape the future of our engineering culture, practices, and products.

As one of our first in-house engineering hires, you'll work directly with our Head of Engineering to

enhance and evolve our existing Ticket Management platform. This platform is already operational

and selling thousands of tickets daily, powering our ticketing business and enabling clients to

maximize revenue through intelligent pricing, distribution, and sales analytics.

What You’ll Bring

• Deep Technical Expertise: 7 years of software development experience, with at least 2
  
  

years in a technical leadership role

• Strong Coding Skills: You're still passionate about writing code and can lead by example
  
  

with hands-on development

• Full-Stack Proficiency: Strong experience with modern web development technologies
  
  

including React, TypeScript, and Python web frameworks Flask, FastAPI

• Cloud Native Skills: Experience designing and building scalable applications on AWS using
  
  

services like ECS, Lambda, API Gateway, and Aurora

• Product Engineering Mindset: You understand that technology exists to solve customer
  
  

problems and create business value

• Systems Thinking: You can design solutions that balance technical considerations with
  
  

business needs

• Outcome Orientation: You measure success by business impact and customer
  
  

satisfaction, not by features shipped or lines of code written

• Problem-Solving Approach: You start with understanding the problem deeply before
  
  

jumping to solutions

• Experimentation Mindset: You value learning through rapid experimentation and embrace
  
  

a "progress over perfection" approach

• Communication Skills: You can clearly articulate technical concepts to both technical and
  
  

non-technical stakeholders

• Agency Experience: Experience working effectively with development agency partners is a
  
  

plus

• Ticketing Experience: Background in ticketing systems or similar transactional systems is a
  
  

plus

How You'll Make An Impact

• Hands-On Technical Leadership: Write high-quality code while also guiding the technical
  
  

direction of the ticket management platform

• Advise Leadership: Provide technical guidance to Elevate leadership on key technology
  
  

decisions and product roadmap considerations

• Roadmap Development: Develop and execute against both short and long-term
  
  

roadmaps, making effective tradeoffs that consider business priorities, user experience, and

technical sustainability

• Build Customer-Centric Products: Organize teams around customer problems rather than
  
  

features, using rapid experimentation to validate solutions before investing heavily in them

• Develop Engineering Culture: Help establish a product engineering culture centered on
  
  

outcomes, not outputs, where engineers are empowered to solve problems, not just build

features

• Partner with Agency Teams: Effectively collaborate with our agency partners, leveraging
  
  

their expertise while guiding the technical direction

• Create Scalable Solutions: Build high-quality, maintainable software that can scale with
  
  

our business while maintaining the agility to pivot as we learn

• Collaborate Across Teams: Work closely with product, design, and business stakeholders
  
  

to ensure our technical solutions deliver business value

Your Journey: First 90 Days

First 30 Days

• Deep dive into the Ticket Management platform architecture, codebase, and infrastructure
• Build relationships with key stakeholders and agency partners
• Start contributing code to understand the system more deeply
• Work with our Head of Engineering to develop your personal roadmap for impact
  
  

Days 31-60

• Lead a significant technical initiative or feature implementation
• Design and run a product experiment using the build-measure-learn loop
• Start advising on technical decisions and helping shape the product roadmap
  
  

Days 61-90

• Represent the engineering team in cross-functional planning meetings
• Drive technical decision-making for upcoming product features
• Assist with hiring and interviewing to scale the engineering team
  
  

Why This Role Matters Now

• Ground Floor Opportunity: Be part of the founding engineering team that shapes Elevate's
  
  

technical future

• Product-Led Transformation: Drive the shift to a product-led organization following the
  
  

playbook of companies like Spotify, Airbnb, and Stripe

• Direct Mentorship: Work directly with our Head of Engineering to grow your technical and
  
  

leadership skills

• Significant Impact: Your work will directly influence millions in ticket revenue for our clients
• Autonomy and Ownership: Lead with significant autonomy while owning outcomes, not
  
  

just outputs

The Technology You'll Work With

Our Ticket Management Platform Leverages Modern Technologies Including

• Frontend: React, TypeScript, MUI
• Backend: Python Flask, FastAPI
• Infrastructure: AWS ECS, Lambda, Aurora PostgreSQL, API Gateway, S3
• Data Architecture: Redshift for analytics, Glue for ETL
• Development Practices: Microservices architecture, micro-frontends, CI/CD, Infrastructure
  
  

as Code, Serverless

Our Product Engineering Principles

• Customer Obsession: We start with the customer and work backward. We don't build
  
  

features; we solve customer and business problems.

• Ownership: Teams own outcomes, not just outputs. Success means business impact and
  
  

customer delight, not only shipping on schedule.

• Simplicity: We choose architectural and product simplicity over complexity. Complex
  
  

solutions are harder to maintain, evolve, and explain.

• Data-Driven Decisions: We measure what matters and use data to guide our product
  
  

development and business decisions.

• Rapid Learning: We implement quick feedback loops, focus on learning through
  
  

experimentation, and value progress over perfection.

• Transparency: We invite visibility and are transparent with where we're spending our time.
  
  

We're looking for engineers who want to do the best work of their careers while transforming how

the sports and entertainment industry operates. At Elevate, you'll have the freedom to solve

meaningful problems, the support to grow as a leader, and the satisfaction of seeing your work

impact millions of fans. If you're ready to help shape our product-led future, we'd love to connect.

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.