Near You Coordinator East Riding

Near You Coordinator (East Riding of Yorkshire)

• Location: East Riding of Yorkshire
• Salary: £14,976 (FTE £24,960)
• Hours: 21 hrs per week
• Contract type: Permanent
• Application deadline: 22nd April 2025
• Interview Dates: 29th April or 1st May
  
  

Who We Are

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We also know the value of a friendly face in local communities to support people where they need it most.

Join our team

We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person two or three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

This role is important to us and this is where you come in…

You will be joining us at an exciting time as we reopen services that unfortunately closed due to the pandemic. As a coordinator, you will focus and lead on developing and delivering our community service across the East Riding of Yorkshire through drop-ins offering:

• practical hearing aid support
• information on hearing loss and tinnitus
• hearing checks
  
  

You will be responsible for co-ordinating up to 15 drop-in services and be able to recruit, train and manage a team of up to 30 volunteers to deliver the service across the county of East Riding.

What You Will Be Doing

You will:

• Coordinate our volunteering team to deliver a high level of service at our RNID Near You drop-in sessions.
• Recruit volunteers across the East Riding of Yorkshire to strengthen existing sessions and open new sessions as required.
• Work with NHS audiology to induct and train our volunteers to high standards.
• Promote our sessions to ensure maximum engagement from local hearing-aid users.
• Ensure all paperwork is processed correctly and reports to stakeholders are timely completed.
  
  

You

You want to make a difference in people’s lives and love to interact with various audiences, including volunteers, health & care professionals, and service users. You have experience managing your own workload and are able to work flexibly when required. You can motivate volunteers to assist clients with hearing aids sensitively, to give clear guidance and take into account individual wishes and health needs.

You are ready to work for a home-working organisation and have good IT skills, particularly with Microsoft Office applications including Teams, Outlook, Excel, and Word. You will be able to recruit, train and manage a team of volunteers and deliver an excellent service across East Riding of Yorkshire. While home based, regular travel to venues where we provide drop-in sessions will be required.

What We Can Offer You

• Digital First, fully remote working with in person all-staff conferences throughout the year
• Fully remote working with no core hours
• £26 remote working allowance every month
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Salary Exchange Pension scheme with 4% employer contribution
• Life Assurance - 2 x salary
• Employee Assistance Programme and wellbeing app that provides counselling sessions
• Access to a discounted events ticketing platform
• Additional benefits for maternity, paternity and adoption
  
  

Our commitment to diversity 

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you. 

Disability Confident

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of.

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role.