Solutions Consultant

About Responsive

Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management. Responsive customers including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information. Responsive has nearly 2,000 customers of all sizes and has been voted “best in class” by G2 for 13 quarters straight. It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100. Customers have used Responsive to close more than $300B in transactions to-date.

About the Role

If you have a track record of success in quota-bearing Solution Consulting roles and thrive off of a fast-paced, collaborative culture where you can make an impact, you may be a fit for this position within the Responsive’s Solution Consulting team.

The Solution Consultant is responsible for supporting and enabling the Sales team to successfully close opportunities across the entire Sales cycle. A successful Solution Consultant will be a self-starter and not only develop a comprehensive understanding of the software but will work closely with our customers to assess their unique needs, challenges, pain points and create tailored solutions through customized demos and Proof of Concepts (POC’s) to articulate product value to prospects, executives from Fortune 500, 1000 companies. The Solution Consultant will collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs. The role expects contribution to presales operating model and suggest process improvements by working with leadership on a regular basis.

As a member of this rapidly growing team, the Solution Consultant will have a direct impact on Responsive's Go-to-Market (GTM) strategy and will provide prospective customer feedback that will directly impact the development and improvement of the company's cornerstone software.

Essential Functions

• Stay up to date on the latest developments in the SaaS space and develop an in-depth understanding of the platform.
• Work closely with customers to assess their unique needs, challenges, and pain points.
• Create tailored solutions and drive customized demos and Proof of Concepts (POC’s) to articulate product value to prospects.
• Actively track and respond to RFIs, RFPs and Security questionnaires from prospects.
• Assist and enable sales team with technical presentations and deal closures
• Serve as the conduit between product, engineering and sales to solve customer use cases better and deliver a solid GTM strategy for new feature releases.
• Collaborate with other teams within the organization, such as marketing, customer success, and product development, to align strategies and meet customer needs.
• Continue to extend support to customers after the sale by addressing technical issues, assisting with onboarding, and ensuring customer satisfaction.
• Contribute to the SC operating model and suggest process improvements that could positively impact the organization

Qualifications

• Customer centric mindset with excellent problem solving and storytelling skills. Excellent written, verbal communication and presentation skills.
• Familiarity with the bid and response management scope of work and industry
• Minimum of 5 – 7 years of experience in a Pre-sales, Solution Consulting or Customer Support role at a product-based firm.
• Bachelor’s degree in related technical field

Preferred Qualifications:

• Prior experience (at least 5 – 7 years required for Sr. Solution Consultant) with SaaS solutions.
• Understanding of generative AI & Agent driven SaaS workflows
• Good understanding of the Public Cloud (AWS, Azure, Google) and associated technologies.
• Familiarity with Sales Enablement tools, CRMs & Collaboration platforms
• Ability to be agile, work and deliver independently in a fast-paced environment.
• 7 – 10 years of experience in a Pre-sales, Solution Consulting or Customer Support role at a product-based firm with an overall customer facing experience of 5 – 7 years (Required for Sr. Solutions Consultant).

Additional Information

Our mission is to make Responsive one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value. People feel empowered, supported, and included. Trust and transparency are built into the way we work. Creativity, curiosity, and continuous improvement are encouraged and nurtured.

US-Based Employees can look forward to the following benefits:

• Competitive Compensation, Company Bonus
• 401k with company matching
• Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
• 4 weeks of paid vacation, paid sick days, and paid bereavement
• 4 week sabbatical after 5 years of service
• Mental Wellness Program (EAP) to support your well-being and self-care
• Team events, such as happy hours, off-sites, and team building events
• Best-in-class health benefits, company paid for employee and company contribution for family coverage
• Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards

Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!